Regional Experience Leader, Multi-Office Retail

H&R Block; Bedford (IN); On-site; USD 110,000 - 140,000; Full time

Job summary

H&R Block seeks an Area Experience Leader to manage a portfolio of 4-6 retail offices, ensuring a high-quality consultative client experience across locations. You will coach Tax Professionals and Client Service Professionals, align priorities, and own office readiness and daily operations to drive results.

You will balance strategic oversight with hands-on leadership, travel between offices, and accountability for performance, staffing, and client outcomes, while maintaining a consistent,

Qualifications

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices.
• Evaluate execution quality and client impact across locations; reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching to performance.
• Provide coaching informed by observed behaviors, client interactions, and performance outcomes.

Skills

Leadership

Client-centric

Coaching

Strategic oversight

Data interpretation

Education

Bachelor’s degree

Job description

H&R Block seeks an Area Experience Leader to manage a portfolio of 4-6 retail offices, ensuring a high-quality consultative client experience across locations. You will coach Tax Professionals and Client Service Professionals, align priorities, and own office readiness and daily operations to drive results.

You will balance strategic oversight with hands-on leadership, travel between offices, and accountability for performance, staffing, and client outcomes, while maintaining a consistent,