Regional Experience Leader, Multi-Office Retail

H&R Block; Opelousas (LA); On-site; USD 90,000 - 150,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, operational execution, and business results, while coaching Tax Professionals and Client Service Professionals.

This hands-on leadership role balances strategic oversight with in-office presence, driving readiness, staffing, compliance, and performance, and travels between offices to maintain a strong,

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• Strong communication and problem-solving skills, including handling client escalations and complex issues.
• Ability to interpret data, identify trends, and translate insights into action.
• Willingness to travel frequently between offices.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behaviors and performance outcomes.
• Identify patterns across offices and develop bench strength and talent.
• Own revenue, growth, operational performance, and business outcomes.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations, staffing, scheduling, compliance, and SOPs across offices.
• Oversee office and workforce readiness, facilities, recruiting, onboarding, and seasonal planning.

Skills

Bachelor’s degree

Leadership experience

Client-centric mindset

Coaching

Business results focus

Change management

Independent judgment

Communication

Data interpretation

Travel readiness

Education

Bachelor’s degree in a related field or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, operational execution, and business results, while coaching Tax Professionals and Client Service Professionals.

This hands-on leadership role balances strategic oversight with in-office presence, driving readiness, staffing, compliance, and performance, and travels between offices to maintain a strong,