Regional Experience Leader: Multi-Office Coach & Ops Lead

H&R Block, Inc.; Hudson (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently excellent client experience across locations.

You will develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expertise in every office. As a hands-on leader, you will balance strategic oversight with in-office presence, align priorities, and drive revenue and operational results while ensuring office

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors while demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching to performance.
• Provide coaching informed by observed behaviors, client interactions, and performance outcomes to strengthen team execution.
• Identify patterns across offices, address performance gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, and business outcomes across offices and monitor performance metrics.
• Ensure consistent daily operations across offices including staffing, scheduling, and compliance.

Skills

Team leadership

Client-centric mindset

Operational management

Data interpretation

Staffing and scheduling

Change management

Coaching

Budget & revenue basics

Problem solving

Communication

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Workforce scheduling software

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently excellent client experience across locations.

You will develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expertise in every office. As a hands-on leader, you will balance strategic oversight with in-office presence, align priorities, and drive revenue and operational results while ensuring office