Regional Experience Leader for Multi-Office Team

H&R Block; Fort Riley (KS); On-site; USD 95,000 - 130,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, delivering a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, drive staff readiness, and ensure operational excellence with strong judgment and strategic oversight.

You will own office readiness, staffing, facilities, and compliance while coaching teams to achieve revenue and performance goals, delivering exceptional service and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment.
• Strong client-centric mindset with consultative client experience.
• Proven leadership with accountability for performance across multiple locations.
• Ability to travel frequently between offices.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Skills

Leadership

Coaching & development

Client-centric mindset

Strategic oversight

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, delivering a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, drive staff readiness, and ensure operational excellence with strong judgment and strategic oversight.

You will own office readiness, staffing, facilities, and compliance while coaching teams to achieve revenue and performance goals, delivering exceptional service and