Regional Experience Leader — 4–6 Office Portfolio

H&R Block, Inc.; Rancho Cucamonga (CA); On-site; USD 72,000 - 75,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to supervise 4–6 California retail offices, ensuring a consistent, high-quality client experience and strong operational execution across locations.

You will coach Tax Professionals and Client Service Professionals, set expectations, monitor performance, and drive revenue growth while maintaining hands-on leadership and a client-centric culture.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven experience leading teams in multi-unit retail/service/operations.
• Strong client-centric mindset with consultative experience.
• Demonstrated leadership ability with coaching and accountability.
• Experience driving business/financial results across multiple locations.

Responsibilities

• Own consistent client experience across 4–6 offices with disciplined execution.
• Coach Tax Professionals and Client Service Professionals and set clear expectations.
• Monitor performance metrics and drive improvements in client acquisition and retention.
• Oversee staffing, facilities, compliance, and day-to-day operations across offices.
• Develop bench strength and high-potential talent across locations.
• Own revenue, growth, and business outcomes for assigned offices.

Skills

Leadership

Client-centric mindset

Communication

Problem-solving

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to supervise 4–6 California retail offices, ensuring a consistent, high-quality client experience and strong operational execution across locations.

You will coach Tax Professionals and Client Service Professionals, set expectations, monitor performance, and drive revenue growth while maintaining hands-on leadership and a client-centric culture.