Regional Experience Leader (Multi-Office Team)

H&R Block, Inc.; Ontario (OR); On-site; USD 110,000 - 160,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to supervise a portfolio of 4–6 retail offices, delivering a consistent, high-quality consultative client experience across locations. You will coach Tax Professionals and Client Service Professionals, align staffing and operations, and drive client outcomes and business performance.

As a hands-on leader, you’ll balance strategic oversight with in-office presence, guiding teams, improving processes, and ensuring readiness across offices for seasonal

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit retail/service/ops.
• Strong client-centric mindset with consultative client experience.
• Proven ability to drive business results across multiple locations.
• Experience with staffing, facilities, compliance, and scheduling.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations and reinforce strengths.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching.
• Provide coaching based on observed behavior, performance outcomes, and feedback.
• Identify patterns across offices and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance across offices.
• Own office readiness, including facilities, equipment, supplies, and onboarding.

Skills

Client-centric mindset

Leadership

Coaching and development

Data interpretation

Cross-location coordination

Change management

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to supervise a portfolio of 4–6 retail offices, delivering a consistent, high-quality consultative client experience across locations. You will coach Tax Professionals and Client Service Professionals, align staffing and operations, and drive client outcomes and business performance.

As a hands-on leader, you’ll balance strategic oversight with in-office presence, guiding teams, improving processes, and ensuring readiness across offices for seasonal