Regional Experience Leader – Multi-Office

H&R Block, Inc.; Franklin (VA); On-site; USD 54,000 - 64,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices and deliver a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with in-office presence to drive client outcomes and business performance. As a hands-on, onsite leader, you will own office readiness, staffing, facilities, and daily operations while using data to identify trends, reinforce

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.
• Proven ability to coach and hold teams accountable.
• Experience driving business and financial results across multiple locations.
• Strong communication and problem-solving skills for client escalations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behaviors and performance data.
• Identify patterns, address performance gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance across offices.
• Oversee office readiness, facilities, and recruiting for seasonal demand.

Skills

Team leadership

Client-centric

Data-driven

Communication

Change management

Multi-site operations

Education

Bachelor’s degree in a related field or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices and deliver a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with in-office presence to drive client outcomes and business performance. As a hands-on, onsite leader, you will own office readiness, staffing, facilities, and daily operations while using data to identify trends, reinforce