Regional Experience Leader for Multi-Office Retail

H&R Block, Inc.; Edmond (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

High performing culture

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, delivering a consistent, high-quality client experience.

You’ll coach Tax Professionals and Client Service Professionals, ensuring readiness and strong business results across the portfolio. As a visible leader, you’ll balance strategic oversight with hands-on coaching, manage staffing and operations, and travel frequently to maintain in-person presence across locations.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.

Responsibilities

• Lead 4–6 offices to deliver a consistent client experience.
• Coach Tax Professionals and Client Service Professionals to improve performance.
• Monitor performance metrics and drive business results across locations.
• Oversee staffing, facilities, compliance, and day-to-day operations across offices.
• Develop bench strength and high-potential talent across locations.

Skills

Leadership

Client-centric

Coaching

Data interpretation

Communication

Problem solving

Travel readiness

Schedule management

Labor management

Change leadership

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, delivering a consistent, high-quality client experience.

You’ll coach Tax Professionals and Client Service Professionals, ensuring readiness and strong business results across the portfolio. As a visible leader, you’ll balance strategic oversight with hands-on coaching, manage staffing and operations, and travel frequently to maintain in-person presence across locations.