Regional Experience Leader for 4–6 Offices

H&R Block, Inc.; Post Falls (ID); On-site; USD 95,000 - 130,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 offices, ensuring a consistent, high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and drive revenue, growth, and operational performance across locations.

You will set expectations for consultative service, staff readiness, and compliance, while monitoring metrics and guiding teams to superior results.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years leading teams in a multi-unit retail/service/operations environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven leadership to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day-to-day operations across multiple locations.
• Ability to manage changing processes and adopt new ways of working.
• Ability to travel frequently and work in varying locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Skills

Strong client-centric mindset

Strong leadership capability

Coaching and accountability

Change management

Data interpretation and trend analysis

Excellent communication and problem‑ol

Travel between offices

Education

Bachelor’s degree in related field or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 offices, ensuring a consistent, high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and drive revenue, growth, and operational performance across locations.

You will set expectations for consultative service, staff readiness, and compliance, while monitoring metrics and guiding teams to superior results.