Regional Experience Leader for 4–6 Offices

H&R Block, Inc.; Escondido (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a consistent, high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, balance strategy with hands-on leadership, and drive business results across locations.

You will own staffing, facilities, compliance, and day-to-day operations, while using data to guide improvements, manage performance, and enable growth across the portfolio.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi-unit retail, service, or operations with performance accountability.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven leadership to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day-to-day operations across locations.

Responsibilities

• Own delivery of the consultative client experience across 4-6 offices with consistent standards.
• Evaluate execution quality and client impact across locations and drive improvements.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals to consistent performance.
• Provide feedback to strengthen team execution and address performance gaps.
• Own revenue, growth, and operational performance across offices.

Skills

Leadership

Client-centric mindset

Operations management

Data interpretation

Communication

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a consistent, high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, balance strategy with hands-on leadership, and drive business results across locations.

You will own staffing, facilities, compliance, and day-to-day operations, while using data to guide improvements, manage performance, and enable growth across the portfolio.