Regional Experience Leader for 4–6 Offices

H&R Block, Inc.; Crown Point (IN); On-site; USD 90,000 - 150,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business performance with hands-on leadership across locations.

Responsibilities include staffing, facilities, compliance, and day-to-day operations, with a focus on revenue growth, client acquisition, and retention through disciplined execution and

Qualifications

• Bachelor’s degree or equivalent experience required.
• Experience leading teams in multi-unit retail/service/operations.
• Strong client-centric mindset with consultative experience.
• Proven ability to drive business results across multiple locations.

Responsibilities

• Own 4–6 offices and ensure consistent, high-quality client experience.
• Coach Tax Professionals and Client Service Professionals for accountable performance.
• Lead operations, staffing, facilities, compliance, and day-to-day execution.
• Monitor metrics, identify trends, and improve revenue and client outcomes.
• Travel frequently between offices to maintain in-person presence.

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business performance with hands-on leadership across locations.

Responsibilities include staffing, facilities, compliance, and day-to-day operations, with a focus on revenue growth, client acquisition, and retention through disciplined execution and