Regional Experience Leader for 4–6 Offices

H&R Block; Carrollton (GA); On-site; USD 95,000 - 125,000; Full time

Job summary

H&R Block is seeking a proactive Multi-Office Leader to oversee 4–6 offices, ensuring a consistent consultative client experience while coaching Tax Professionals and Client Service Professionals. You’ll balance strategic oversight with hands-on leadership, drive performance, and ensure office readiness, staffing, and day-to-day operations across locations.

You will travel between offices frequently, setting clear expectations, monitoring metrics, and guiding teams to achieve revenue growth and

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Strong client-centric mindset with experience delivering consultative client experience.
• Demonstrated ability to coach, develop, and hold teams accountable.
• Experience leading multi-unit operations with accountability for performance outcomes.
• Ability to interpret data, identify trends, and translate insights into action.
• Excellent communication and problem-solving skills, including handling client escalations.
• Ability to travel frequently across offices to maintain presence.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Skills

Team Leadership

Client Experience

Coaching

Performance Mgmt

Data Interpretation

Communication

Travel Ready

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a proactive Multi-Office Leader to oversee 4–6 offices, ensuring a consistent consultative client experience while coaching Tax Professionals and Client Service Professionals. You’ll balance strategic oversight with hands-on leadership, drive performance, and ensure office readiness, staffing, and day-to-day operations across locations.

You will travel between offices frequently, setting clear expectations, monitoring metrics, and guiding teams to achieve revenue growth and