Regional Experience Leader (4–6 Offices)

H&R Block, Inc.; Virginia (MN); On-site; USD 59,000 - 74,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure a consistent, high-quality client experience.

You will set expectations for consultative service, operations, team performance, and business results. You’ll coach Tax Professionals and Client Service Professionals, balance strategy with hands-on leadership, manage staffing, facilities, and daily operations, and travel frequently to stay connected across offices.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi-unit environments.
• Strong client-centric mindset with consultative experience.
• Proven ability to drive business and financial results.
• Willingness to travel frequently between offices.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals.
• Provide coaching to strengthen team execution.
• Own revenue, growth, and operations across offices.
• Monitor performance and implement actions to improve results.
• Ensure staffing, scheduling, compliance and SOPs across offices.
• Oversee office readiness including facilities and onboarding.

Skills

Leadership

Client-centric mindset

Communication

Data interpretation

Travel readiness

Change management

Multi-location operations

Education

Bachelor’s degree or equivalent

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure a consistent, high-quality client experience.

You will set expectations for consultative service, operations, team performance, and business results. You’ll coach Tax Professionals and Client Service Professionals, balance strategy with hands-on leadership, manage staffing, facilities, and daily operations, and travel frequently to stay connected across offices.