Regional Experience Leader - 4-6 Offices

H&R Block; Fort Collins (CO); On-site; USD 58,000 - 67,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high-quality client experience with strong leadership and coaching. You’ll drive performance, staffing, facilities, and compliance while guiding teams to achieve revenue and service goals across multiple locations.

The role emphasizes hands-on leadership, office readiness, and the ability to align priorities with client outcomes and business results.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments with performance accountability.
• Strong client-centric mindset with consultative client experience.
• Leadership ability to coach and develop teams.
• Experience driving business and financial results across multiple locations.
• Experience leading change and adoption of new processes.
• Ability to prioritize across multiple locations.
• Experience with facilities, staffing, or compliance.
• Strong communication and problem-solving skills; handle escalations.
• Ability to interpret data and translate insights into action.
• Able to climb ladders and lift up to 20 pounds in office readiness.
• Willingness to travel frequently with in-day travel.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Skills

Leadership

Client-centric mindset

Communication

Problem-solving

Data interpretation

Travel flexibility

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high-quality client experience with strong leadership and coaching. You’ll drive performance, staffing, facilities, and compliance while guiding teams to achieve revenue and service goals across multiple locations.

The role emphasizes hands-on leadership, office readiness, and the ability to align priorities with client outcomes and business results.