Regional Experience Leader: 4–6 Offices

H&R Block, Inc.; Enfield (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices and deliver a consistent, high-quality client experience across locations.

You will set expectations for consultative service, operations, team performance, and business results while coaching Tax Professionals and Client Service Professionals. As a visible, hands-on leader, you’ll balance strategic oversight with in-office presence, drive adoption of new processes, and own office readiness, staffing, facilities, and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Skills

Leadership

Client-centric mindset

Coaching & development

Operational leadership

Data interpretation

Communication

Travel readiness

Time management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices and deliver a consistent, high-quality client experience across locations.

You will set expectations for consultative service, operations, team performance, and business results while coaching Tax Professionals and Client Service Professionals. As a visible, hands-on leader, you’ll balance strategic oversight with in-office presence, drive adoption of new processes, and own office readiness, staffing, facilities, and