Regional Equipment Service Lead - US & Canada

DuPont; Wilmington (DE); On-site; USD 120,000 - 150,000; Full time

Job summary

DuPont is seeking a Service Coordinator who leads regional equipment service operations across the United States and Canada, ensuring customers receive timely, effective, and technically sound support throughout the equipment lifecycle.

This role oversees a team of field service technicians, drives service execution and resource coordination, and serves as the primary escalation point for complex technical issues, customer concerns, and cross-functional equipment support.

Qualifications

• Bachelor's degree in Engineering or related technical discipline preferred; equivalent experience considered.
• 10+ years in flexographic printing, platemaking, industrial equipment service, or related technical service environment.
• Hands-on experience installing, maintaining, troubleshooting, and repairing industrial equipment in a customer-facing environment.
• Proven success leading field service teams across multiple locations and managing competing priorities.

Responsibilities

• Lead and coach a team of 20 field service technicians across the United States and Canada.
• Oversee service operations for more than 200 customer machines, including preventive maintenance, emergency response, installations, de-installations, service contracts, and follow-up.
• Provide advanced remote diagnostics, troubleshooting, and escalation support to minimize downtime and reduce unnecessary field dispatches.
• Coordinate service scheduling, parts procurement, quotations, work order execution, customer communications, and follow-up activities.
• Collaborate with sales, applications, product management, and project teams throughout the equipment lifecycle.

Skills

Team leadership

Remote diagnostics

Customer service

Diagnostic tools

Resource coordination

Communication

Microsoft Office

ServiceMax

Problem solving

Education

Bachelor's degree in Engineering/Industrial Technology/Printing Technology or related field

Tools

ServiceMax

VNC

FTP

Remote access gateways

Job description

DuPont is seeking a Service Coordinator who leads regional equipment service operations across the United States and Canada, ensuring customers receive timely, effective, and technically sound support throughout the equipment lifecycle.

This role oversees a team of field service technicians, drives service execution and resource coordination, and serves as the primary escalation point for complex technical issues, customer concerns, and cross-functional equipment support.