Regional Engineering Manager

ISS Facility Services - North America; New York (NY); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life and disability insurance

Comprehensive leave program

Job summary

A leading facility management company located in New York is seeking an Engineering Operations Manager to plan and manage engineering systems and infrastructure. Responsibilities include overseeing day-to-day operations, ensuring compliance with maintenance contracts, and providing technical support. The ideal candidate should have a background in engineering, strong communication skills, and the ability to manage vendors effectively. Competitive salary range of $105,000 - $130,000 annually with comprehensive benefits offered.

Qualifications

• Substantial experience in engineering services within a corporate environment.
• Strong knowledge of Work Order Control procedures.
• Ability to read and interpret mechanical and electrical drawings.

Responsibilities

• Manage engineering operations across assigned buildings.
• Ensure compliance with safety aspects and maintenance contracts.
• Provide technical support to client and ISS teams.

Skills

Communication skills

Analytical skills

Organizational skills

Experience with CMMS

Ability to troubleshoot systems

Capacity planning

Education

BS in engineering or related technical discipline

Tools

MS Office

Building management systems

Job description

Position Overview (Key Purpose)

Plan, coordinate and manage all aspects of engineering systems and infrastructure operations, including planned preventative maintenance (PPM), reactive maintenance and repairs, and assigned capital projects within both client and ISS requirements.

Key Responsibilities

• Manage engineering operations across assigned buildings in accordance with the service contract agreement.
• Responsible for the day‑to‑day running of the M&E services requirements, organizing vendors and supply chain to meet the contractual outputs/objectives.
• Identify, plan and schedule PPM in all service delivery aspects. Proactive with regard to preventive maintenance and extra works.
• Maintain records pertaining to operations, PPM schedule, reactive maintenance, emergency operations plans and other engineering, building fabric records, including operation and maintenance manuals and drawings.
• Oversee all maintenance contract activities and ensure all safety aspects are managed and monitored in accordance with site procedures and requirements.
• Available to attend or manage emergency callouts and provide written incident reports as required.
• Ensure all technical elements of the contract meet the client’s requirements.
• Prepare and implement SOPS/MOPS/MMRs as appropriate for site operations and maintenance.
• Track utility usage and identify opportunities for savings.
• Identify end‑of‑service‑life equipment and manage capital projects for replacement.
• Prepare all compliance documentation for audit(s) as requested by client or ISS internal organization.
• Provide technical support to client and ISS team.
• Staff supervision including all full‑time, part‑time, sub‑contractors and specialist providers.
• Responsible for compliance with all statutory requirements.
• Take ownership of the client’s needs and pursue effective communications with the customer to build a stable relationship.
• Substantial experience in engineering services within a corporate client environment with principal responsibility of maintaining building engineering services to a high standard.
• BS in engineering or related technical discipline and/or equivalent experience.
• Strong knowledge of Work Order Control procedures and Computerised Maintenance Management Systems (CMMS).
• Experience with building management and control systems (Siemens and ALC a plus).
• Experience with subcontractor and vendor contract management.
• Experience with capacity planning and reporting.
• Exceptional planning, organisational and interpersonal skills both verbal and written.
• Able to respond to equipment alarms, troubleshoot systems through remote computerised user interfaces, and understand system operations to stabilise equipment/systems while specialised technicians are called out.
• Must be able to use personal computers, MS Office (Word, Excel, PowerPoint).
• Knowledge of load calculation, load balancing, fault tolerance and single point of failure analysis.
• Able to read, analyse and interpret mechanical and electrical drawings, technical manuals, procedures or governmental regulations.
• Excellent verbal and written communication skills, Spanish and Portuguese a plus.
• Ability to effectively communicate to management and client representatives.
• Take responsibility for overseeing and ensuring KPI requirements are met, including support documentation and evidence are adhered to.

Customer Focus

• Recognises constraints on the customer and provides solutions.
• Anticipates internal and external issues that may impact the customer.
• Highlights the corporate quality agenda and promotes a culture of continuous improvement.

Performance Management

• Focuses personal and team efforts on challenging objectives and targets.
• Offers practical assistance to other team members to promote the success of the team as a whole.
• Collects and analyses data on all elements of performance.
• Develops action plans to improve performance and achieve sustainable results.

Innovative Thinking

• Identifies opportunities quickly and accurately through creative thinking.
• Recognises innovative people within the team and includes them in activities as appropriate.
• Contributes significantly to business planning process.
• Recognises and takes action when changes may impact business profitability.
• Willing to take calculated risks when benefits are important.
• Develops innovative actions to differentiate the business and services in the marketplace.

Physical Demands & Work Environment

• Ability to work well under pressure and meet deadlines.
• Must be able to lift a minimum of 20 pounds.
• Must be able to work under pressure and meet time deadlines during peak periods.

HSEQ Compliance

All employees must adhere to Health, Safety, Environment and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Benefits

ISS offers full‑time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave programme based on employment status.

Salary

The annual salary range for this position is $105,000.00 per year – $130,000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

EEO / Diversity Statement

As a global organisation ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture and educational background. We look to lead our industry by example and positively influence the market wherever we operate.