Assistant Operations Manager

ISS Facility Services - North America; Huntsville (AL); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Paid leave

Job summary

ISS Facility Services - North America is seeking an Assistant Facility Manager to oversee operations, maintenance, and vendor management for a contract. The role collaborates with the Facility Manager and cross-functional teams to meet budget and contractual obligations.

Ideal candidates will have a Bachelor’s degree (or equivalent experience) and 5+ years in facility management, with strong supervisory and customer service skills.

Qualifications

• 5+ years of facility management, building operations, and supervisory experience.
• Experience in budgeting, vendor management, operations and maintenance.
• Knowledge of mechanical, electrical, UPS or Direct Digital Control (DDC) systems is a plus.
• Strong supervisory and customer service skills.
• Proficient with Microsoft Office suite.

Responsibilities

• Ensure delivery on contract promises.
• Identify opportunities for improvement and share best practices across the account.
• Oversee PMO responsibilities to deliver on time, budget, and quality of prioritized projects.
• Collaborate with stakeholders to roll out project support.
• Engage with a network of account excellence managers to share best practices.
• Ensure compliance procedures are followed and uphold customer loyalty through service excellence.

Skills

Supervisory experience

Budgeting

Vendor management

Operations & maintenance

UPS / DDC knowledge

Microsoft Office

Education

Bachelor’s degree in electrical, mechanical, or business (or equivalent experience)

Tools

Microsoft Excel

Microsoft Word

Microsoft Project

PowerPoint

Job description

Key Purpose

This Assistant Facility Manager is responsible for managing the operations, maintenance, and vendor management standards of a contract to assure that they are met in a cost effective, safe, and efficient manner. This person works in cooperation with the Regional Key Account Manager and/or Facility Manager, subcontractors, and ISS team to ensure account obligations are met in accordance with approved operating guidelines and budget. The Assistant Facility Manager will be required to make decisions in the absence of the Facility Manager and will be the contact for the Manager at the account to address operational issues.

Key Purpose

This Assistant Facility Manager is responsible for managing the operations, maintenance, and vendor management standards of a contract to assure that they are met in a cost effective, safe, and efficient manner. This person works in cooperation with the Regional Key Account Manager and/or Facility Manager, subcontractors, and ISS team to ensure account obligations are met in accordance with approved operating guidelines and budget. The Assistant Facility Manager will be required to make decisions in the absence of the Facility Manager and will be the contact for the Manager at the account to address operational issues.

Success Criteria

• Ensures that account facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved customer’s requirements to fulfill contractual obligations
• Communicates operating philosophy, objectives, and expectations in a continuing effort to build the site team
• Work with Facility Manager to maintain the operations budget for the Office Service, Custodial and Facility Maintenance operations
• Ensure facility statutory and regulatory compliance on the site
• Conducts activities using sound business practices to optimize expenditures and profitability
• Maintains open lines of communication with customer, alliance partners, and operations managers
• Identifies, tests, and implements “leading edge” technology in support of building operations
• Complies with all company policies and procedures and adheres to company standards

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Account Organization
• Risk Management and Compliance
• Customer Organization
• Local Excellence Functions
• External Partners and Suppliers
• Account dedicated People & Culture, HSE, and Finance
• Promote the IFS model within the ISS community
• Transfer best practice
• Use the account to promote and further develop ISS

Ideal Candidate Experience

• Bachelor’s degree in electrical, mechanical, or business or equivalent experience preferred
• 5+ years of facility management, building operations, supervisory experience in management, budgeting, vendor management, operations and maintenance required
• May require knowledge of mechanical, electrical, uninterrupted power supply (UPS) or Direct Digital Control (DDC) systems
• Strong supervisory background desired, along with good customer service experience
• Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point)
• Excellent time management skills; Able to organize and work independently
• Bilingual is a plus

Key Accountabilities

• Ensure delivery on contract promises
• Identify and leverage opportunities for improvement and best practice across the account working from the global/local concept toolbox
• Responsibility for innovation at account including deploying own resources in relevant Corporate Garage activities
• PMO responsibility ensuring delivery on time, budget and quality of prioritized projects and programs on the account
• Collaborate with internal/external stakeholders to identify and roll-out project support
• Engage in a wide network of Account Excellence Managers to ensure steady flow of best practice sharing
• Conducts periodic internal review to ensure that compliance procedures are followed
• Increase customer loyalty and satisfaction through service excellence

Physical Demands & Work Environment

• Long working hours
• Sitting at a computer for 50% of the time
• Walking/Inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

The annual salary range for this position is $55000.00 per year-$62000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.