Regional Donor Services Executive - Arizona New Mexico

American Red Cross; Phoenix (AZ); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Relocation package

Medical, Dental, Vision plans

401K with 5% match

Job summary

The American Red Cross in Tucson is seeking a Regional Donor Services Executive to lead donor recruitment, blood collections, and regional operations, driving cost-effective performance and high donor satisfaction. This role demands strategic leadership and strong collaboration across functions to deliver results in a dynamic environment.

You will manage a multi-level team, coordinate with executives, oversee budgets and staff development, and travel regionally to strengthen community

Qualifications

• Bachelor's degree or equivalent.
• Minimum 7 years in a dynamic operational environment with budget/P&L responsibility.
• Experience in matrix environments and cross-functional collaboration.
• Minimum 5 years of management experience.
• Excellent verbal and written communication and presentation skills.
• Ability to manage multiple priorities and work in a team.
• Regional travel required.

Responsibilities

• Develop and execute the region's operational plan to expand efficient collections and donor satisfaction.
• Oversee recruitment plans and donor account oversight to meet system and patient needs.
• Manage department supervisors to enhance operations and reduce turnover.
• Lead process and quality improvements and ensure regulatory compliance.
• Partner with regional executives to engage the community and volunteers.
• Monitor budgets and performance to achieve cost-effective results.

Skills

Leadership

Budget management

Team development

Cross-functional collaboration

Strategic planning

Education

Bachelor's degree or equivalent

Job description

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

The American Red Cross is currently seeking a Regional Donor Services Executive for our Arizona New Mexico Region, based in Tucson.

NOTE: This is NOT a work-from-home opportunity. The location for this opportunity is Tucson, AZ.

This position includes an attractive relocation package! Bring yourself, and our relocation partner will handle the rest!

WHAT YOU NEED TO KNOW:

The Regional Donor Services Executive (RDSE) leads donor services activities at the regional level to accomplish goals and objectives. Works collaboratively on project teams at all levels and leads change management initiatives. Develops and implements plans and projects to support low-cost producer strategy, focusing on the efficiency of operations, including resource utilization, improving the donor and sponsor experience, and achieving assigned production targets. Develops a strategy for the retention of sponsor accounts and donors.

Oversees management team responsible for donor recruitment and blood collections while partnering with direct-to-donor, patient services, and fixed site executives to achieve cost-effective collections. Demonstrates and manages highly collaborative teams focused on achieving the organization's objectives. Sets up staff to be successful in achieving assigned targets as well as having a rewarding and balanced work experience. Interacts with executives inside and outside the Red Cross. Maintains community relations and advances the Red Cross brand.

RESPONSIBILITIES

• Overall responsibility for the development and execution of the region's operational plan, focusing on expansion of efficient collections, reduction of waste, continuous improvements in quality, and improving donor and sponsor satisfaction.
• Ensure execution of effective recruitment plans and account oversight which supports the achievement of system and patient needs; monitors and improves operational activities and adopts system improvements in recruitment and drive management operations.
• Oversight of multiple department functional managers and/or additional regional functional areas to ensure the achievement of annual collection goals in the most efficient and cost-effective manner possible. Develop department supervisors and other collection and Donor Recruitment staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and employment decisions to enhance operations, promote teamwork, and minimize turnover.
• Develop, implement, and monitor process improvement/quality improvement initiatives and staff training protocols. Ensure timely implementation and compliance with American Red Cross directives and federal, State, and local regulatory requirements. Documentation of training and regulatory communications is accurate and timely.
• Partner with the Regional Executive to solicit community and volunteer involvement to integrate Red Cross activities in the community. Work together, the Regional Executives act as the "face of Red Cross" in the community.
• Monitors budgets, forecasts, and operational results and takes appropriate actions to achieve the low-cost producer strategy.
• Maintains a mid and long-term perspective, links current activities to long-term plans, and can adjust to changes in strategy and effectively execute and communicate the same to staff. Effective change leader.
• Displays leadership by recognizing, rewarding, and motivating staff as part of the organization's ongoing efforts to reduce turnover and increase staff engagement. Communicates vision and linkages to promote understanding. Establishes and monitors performance objectives, develops direct reports and teams, delegates responsibility, and maintains trust and accountability.
• Hold ultimate accountability for the strategy, staff, and performance of a regional Donor Services team to drive cost-effective, high-performance blood drives and annual collection unit goals above 130,000. Provide support, development, and/or leadership guidance to all volunteers.

QUALIFICATIONS:

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of 7 years of experience in a dynamic, multi-task operational environment with budget responsibility or a profit and loss focus.
• Experience working in a matrix environment and demonstrated ability to effectively collaborate across functions lines required.
• Healthcare or pharmaceutical manufacturing experience preferred.
• Minimum of 5 years management experience required.
• Excellent verbal and written communication and presentation skills.
• Ability to manage multiple priorities.
• Ability to work on a team.
• Must demonstrate ability to attract, motivate, and retain staff.
• Ability to build effective teams and lead with managerial courage.
• Ability to manage processes effectively.
• Business acumen and customer focus. Strong problem-solving ability.
• Travel: Regional travel required.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

• Master's degree.
• Blood banking experience or knowledge.
• Hospital operations experience or knowledge.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e., business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and sit at a computer terminal for an extended period.

BENEFITS FOR YOU:

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with a 5% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.