Donor Recruitment Fixed Site Associate

American Red Cross; Chicago (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with 5% match

Paid Family Leave

Employee Assistance

Job summary

A prominent humanitarian organization is seeking a Donor Recruitment Associate in Chicago. This role involves managing blood drive logistics, communicating with sponsors, and maintaining accurate documentation in Biomed Salesforce. The ideal candidate will possess a Bachelor's degree and one year of relevant experience, along with strong organizational, communication, and negotiation skills. Competitive benefits include medical plans, 401(k) matching, and paid time off.

Qualifications

• Bachelor's degree or a combination of education and work experience.
• Minimum one year related experience.
• Good organizational skills and the ability to handle multiple priorities effectively.

Responsibilities

• Communicate details of blood drives to staff to ensure success.
• Provide record keeping in Biomed Salesforce for blood drive management.
• Handle customer inquiries and maintain accurate documentation.

Skills

Sales experience

Customer maintenance techniques

Negotiation skills

Good organizational skills

Excellent oral and written communication

Education

Bachelor's degree or combination of education and work experience

Job description

Why Choose Us?

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, the Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

OUR IDEAL CANDIDATE

If you are energetic, self‑motivated, enjoy working with volunteers and like the fast pace of sales, the American Red Cross has an opportunity for you!

We have an opening on our Donor Recruitment team for a Donor Recruitment Associate!

As an employee at the American Red Cross, you could be on the front lines of making a positive impact on our community. Join our non‑profit organization, where your heart and mind go to work!

WHERE YOUR CAREER IS A FORCE GOOD

• Confirms all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicates details (refreshment requests, hold dates, hours of operation, staffing, directions, volunteer needs, collateral materials needed, special equipment, and cancellations) to production planning staff to help ensure the success of the blood collection effort. Serves as a liaison between the customer and the appropriate staff.
• Provides oversight and record keeping in Biomed Salesforce and the online scheduling system (OLS) to ensure blood drives are properly managed and provides tracking and statistical data on sponsor group performance.
• Handles customer inquiries and requests in a professional, courteous, helpful and timely manner. Prepares and maintains all account files, including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity. Assists the team in system data integrity.
• Schedules and implements education programs for sponsor contact, recruitment committees, line volunteers, and volunteer telerecruiters within assigned groups to assist in meeting collection objectives and comply with all relevant regulations, procedures and directives.
• Uses approved templates and/or campaign materials to localize blood drive collateral (posters, flyers, table tents, paycheck stickers) to include location, date, time, goal, etc.
• Provides review and initiates applicable follow‑up for the Print Cost Model and exceptions process. Sends blood drive confirmations to blood drive coordinators/blood drive sponsors and ARC Chapters on an annual, semi‑annual and/or quarterly basis.
• Sends thank‑you notes to customers to help ensure the prospect for future customer activity with ARCB. Handles all inside sales support for assigned recruitment district team, including management of the donor pre‑sign‑up process, CRM status report review, and DRMS condensed report review with reps for accuracy. May manage high school scholarship tracking and check requests, inventory and distribution of donor premiums/giveaway items, and assist in orientation for new team members.

WHAT YOU NEED TO SUCCEED

• Bachelor's degree or a combination of education and work experience.
• Minimum one‑year related experience.
• Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple priorities effectively are required.
• Excellent oral and written communication skills, including training and presentation skills.
• A current valid driver's license and good driving record are required.
• Ability to work on a team.
• May be required to travel to sites throughout the Red Cross organization.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE

• Sales Experience Preferred

BENEFITS FOR YOU

We take care of you, while you take care of others. As a mission‑based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401(k) with 5% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition