Regional Director, Patient Experience & Service Excellence

Novant Health; North Carolina; On-site; USD 140,000 - 180,000; Full time

Job summary

Novant Health is seeking a Regional Patient Experience Leader to drive a unified, patient-centered strategy across the Winston-Salem region. You will integrate advisory, partnership, guest services, and volunteer services into a cohesive operating model, translating insights into actionable improvements.

The role requires building high-performing teams, guiding cross-functional collaboration, and advancing patient experience metrics aligned with our mission and values.

Qualifications

• 7 years of progressive leadership in patient experience, service excellence, operations, or related areas.
• Strong business acumen with ability to drive change in large, complex organizations.
• Knowledge of healthcare policies, procedures and regulatory standards.
• Excellent verbal and written communication, problem solving, and conflict resolution.
• Ability to manage multiple priorities with deadlines in a matrix structure.

Responsibilities

• Lead regional execution of the systemwide Patient Experience strategy, ensuring alignment with Novant Health’s mission, vision, values, and strategic priorities.
• Translate system insights, goals, and KPIs into regional action plans that drive measurable improvements in patient experience.
• Serve as a strategic advisor to regional leadership, providing insight, recommendations, and guidance on patient experience performance and opportunities.
• Ensure regional processes, structures, and initiatives are aligned with patient truth and grounded in evidence-based best practices.
• Establish a robust regional ecosystem for capturing, interpreting, and acting on patient insights.

Skills

Leadership

Communication

Change management

Problem solving

Decision making

Education

Bachelor's Degree

MBA or related

Tools

Databases

Reporting tools

Job description

Novant Health is seeking a Regional Patient Experience Leader to drive a unified, patient-centered strategy across the Winston-Salem region. You will integrate advisory, partnership, guest services, and volunteer services into a cohesive operating model, translating insights into actionable improvements.

The role requires building high-performing teams, guiding cross-functional collaboration, and advancing patient experience metrics aligned with our mission and values.