Director of Patient Experience & Service Excellence

Wellstar Health System; Augusta (GA); On-site; USD 150,000 - 190,000; Full time

Job summary

Wellstar Health System in Georgia seeks a Director of Patient Experience to provide strategic direction and foster a culture of patient and family centered care across the hospital. This role partners with hospital leadership, staff, physicians, and system partners to deploy the Wellstar Experience and consumer engagement strategies, overseeing inpatient, ED, ambulatory, and surgical satisfaction programs.

The ideal candidate will have CPXP certification and 7+ years of healthcare leadership

Qualifications

• Experience with CMS and Joint Commission standards.
• Strong leadership in matrixed organizations.
• Proven ability to drive patient experience improvements.

Responsibilities

• Lead hospital-wide patient experience programs aligned with Wellstar goals.
• Oversee inpatient and outpatient satisfaction initiatives and reporting.
• Collaborate with leadership to ensure regulatory compliance and continuous improvement.
• Provide budget and staffing oversight for the department.

Skills

CMS compliance

CAHPS administration

Leadership

Customer service

Communication

Project management

Stakeholder collaboration

Education

Bachelor's in Health Administration

Master's in Health Administration/Healthcare Management

Job description

Wellstar Health System in Georgia seeks a Director of Patient Experience to provide strategic direction and foster a culture of patient and family centered care across the hospital. This role partners with hospital leadership, staff, physicians, and system partners to deploy the Wellstar Experience and consumer engagement strategies, overseeing inpatient, ED, ambulatory, and surgical satisfaction programs.

The ideal candidate will have CPXP certification and 7+ years of healthcare leadership