Regional Patient Experience Leader

Novant Health; North Carolina; On-site; USD 180,000 - 240,000; Full time

Job summary

Novant Health is seeking a Regional Director of Patient Experience to drive a unified, patient-centered strategy across the Charlotte, NC region. You will lead regional advisory groups, guest services, and volunteer services, collaborating with system leaders to deliver exceptional care and continuous improvement.

The role requires a visionary, inclusive leader able to translate insights into actions, align markets, and build high-performing teams while maintaining accountability for patient

Qualifications

• Bachelor's Degree required; MBA or related field preferred.
• Extensive leadership experience in patient experience or healthcare operations.
• Strong communication and relationship-building skills.

Responsibilities

• Lead regional execution of systemwide Patient Experience strategy.
• Translate system insights into regional action plans with measurable improvements.
• Advise regional leadership on performance opportunities and recommendations.
• Ensure regional processes align with evidence-based best practices and patient truth.
• Oversee regional Advisory, Partnership, Guest Services, and Volunteer Services.
• Develop high-performing teams and manage regional staffing and budgets.
• Coordinate with safety, health equity, people & culture, and system Patient Experience Office.
• Drive change management and continuous improvement across the patient journey.

Skills

Leadership

Patient experience

Strategic thinking

Change management

Communication

Cross-functional collaboration

Education

Bachelor's degree

MBA or related field

Job description

Novant Health is seeking a Regional Director of Patient Experience to drive a unified, patient-centered strategy across the Charlotte, NC region. You will lead regional advisory groups, guest services, and volunteer services, collaborating with system leaders to deliver exceptional care and continuous improvement.

The role requires a visionary, inclusive leader able to translate insights into actions, align markets, and build high-performing teams while maintaining accountability for patient