Regional Director, Operations - Florida

Option Care Enterprises; Orlando (FL); On-site; USD 150,000 - 210,000; Full time

Job summary

Option Care Health is seeking a Regional Director of Operations to lead multiple Care Management Centers, delivering safe patient care while driving financial performance and compliance. This role oversees pharmacy dispensing and nursing services across sites and requires strong leadership in a high-scale infusion care environment.

The candidate will drive market development, optimize supply chains, and ensure adherence to accreditation standards. Travel up to 25% is expected.

Qualifications

• Bachelor’s degree and 8+ years leading operations.
• At least 3 years P&L including budget development.
• 5+ years of people management in matrixed organizations.

Responsibilities

• Oversees operational performance of multiple CMCs, ensuring safe, high-quality patient care.
• Ensures patient safety, pharmacy dispensing accuracy, and nursing service delivery.
• Drives market development with sales leadership and market-based strategy.
• Manages supply chain, expenses, and patient registration/onboarding for financial performance.
• Ensures regulatory compliance and corporate policies across sites.
• Builds and develops a cohesive, service-oriented team and retains talent.
• Coordinates performance improvement activities for accreditation and outcomes.

Skills

Office Suite

Education

Bachelor's Degree

Master's Degree in Healthcare or MBA

Tools

P&L management

Job description

Extraordinary Careers. Endless Possibilities.

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary

The Regional Director, Operations is responsible for delivering safe, efficient and effective patient care through all operational aspects in multiple Option Care Health Care Management Centers (CMC) while meeting all corporate compliance and other established rules and regulations governing the healthcare industry. The role is directly accountable for driving market development and financial performance while providing direct oversight for all operations in multiple branches including pharmacy dispensing and nursing.

Scope Requirements

4+ sites / 3 sites + $50M Acute

Job Responsibilities (listed in order of importance and/or time spent)

• Oversees operational performance of all assigned CMCs including efficient, effective and high quality delivery of services and patient care.
• Ensures patient safety and satisfaction through all operations including pharmacy dispensing operations and nursing. Ensures error proofing for pick, pack and ship operations.
• Partners with Regional Director, Sales to drive market development and execute market based sales strategy.
• Drives financial performance of all CMCs through supply chain/inventory optimization, managing controllable expenses, reducing bad debt (claims on hold) and accurate patient registration and onboarding.
• Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations.
• Builds a cohesive, service-oriented team through recruitment, training and development, engagement and retention of qualified team members. Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care Health.
• Manage multiple Care Management Centers that have 12 or more combined Pharmacy Teams, as defined by the productivity staffing model, and have a combined revenue over $100 million dollars.
• Consistently models leader behaviors that supports the Option Care Health purpose, mission and values.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary OCH data.
• For accreditation, responsible for coordinating performance improvement (PI) activities including development and implementation, assisting in identification of goals and related client/patient outcomes, and coordinating, participating in and reporting of PI activities and outcomes.

Supervisory Responsibilities

Does this position have supervisory responsibilities?
Hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.

No

Yes - X

Basic Education and/or Experience Requirements

• Bachelor's Degree and 8 years of experience in a position leading operations.
• At least 3 years of experience managing a P&L including budget development.
• At least 5 years of experience directly managing people including hiring, developing, motivating, and directing people as they work; experience in leading team efforts within highly matrixed organizations.

Basic Qualifications

• Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience evaluating information to determine compliance with standards, laws, and regulations.
• Basic level skill in Office Suite (Word, Excel, PowerPoint).

Travel Requirements : (if required)

Willing to travel at least 25% of the time for business purposes (within state and out of state).

Preferred Qualifications & Interests (PQIs)

Master's Degree in Healthcare of Business Administration.
Experience leading multi-site sales a