Regional Director Operations

0507 Team TAG Services, LLC; Illinois; Hybrid; USD 77,000 - 104,000; Full time

Benefits offered by this job

Parental leave

Continuing education

Medical benefits

Vision coverage

FSA/HSA options

401(k) match

Free urgent care visits

Growth opportunities

Monthly bonus

Job summary

WellNow Urgent Care is seeking a Regional Director of Operations to lead 5-7 Multi-Site Managers across 10-14 sites in Southern Illinois. You will drive regional performance, staffing, onboarding, and scheduling to meet company goals while upholding regulatory standards and patient experience.

This role requires extensive travel and strong leadership. The position emphasizes collaboration with HR, Talent Acquisition, and senior leaders to deploy best practices and ensure efficient operations

Qualifications

• Minimum education: High School or GED with college preferred.
• Extensive travel across Southern Illinois required (90%).
• Significant supervision/leadership experience desired.
• Strong communication, writing, and presentation skills.
• Experience with Health IT systems and data reporting.

Responsibilities

• Directs a team of 5-7 Multi-Site Managers across 10-14 sites.
• Oversees regional operations to meet/exceed goals.
• Manages staffing, onboarding, scheduling, and inventory per standards.
• Partners with Talent Acquisition for hiring and retention.
• Drives process improvements and best practices regionwide.
• Leads weekly status calls with managers; weekend on-call as needed.
• Ensures regulatory compliance and patient experience quality.

Skills

Travel 90%

Supervising staff

HIT systems

Microsoft Office

Communication skills

Project management

Independent work

Team leadership

Driver's license

Education

High School or GED

College degree preferred

Tools

HIT Systems

Microsoft Office

Job description

WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes numerous continuing education options. WellNow has over 150 clinics and we are continuing to grow! That means our colleagues can transfer facilities in any of the markets we serve. We are committed to offering our patients the best care by adding talented healthcare professionals.

At WellNow Urgent Care you’ll enjoy:

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match for your future financial security
• Free urgent care visits for you and your immediate family members
• Opportunities for promotional growth as we continue to expand our presence
• Monthly bonus based on your performance and productivity
• Salary: Starting at $90K

Essential Job Responsibilities:

• Directs and leads a team of approximately 5-7 Multi-Site Managers overseeing 10-14 WN sites.
• Responsible for operations of assigned region to ensure they are positioned to meet or exceed company goals.
• Responsible for operations of sites within their region including overall management, operations, coordination, performance results, and evaluation of all functions.
• Regional Director Operations utilize best practices, meeting regulatory standards, and continuous improvement techniques to maximize efficiency.
• Partners with Talent Acquisition Team and Multi-Site Managers to assess, select, and hire members within their assigned region.
• Implement strategies that would support best practices in hiring and retention.
• Ensures that Multi-Site Managers plans, organizes and manages operations for their assigned sites including hiring staff, training, onboarding scheduling, inventory in accordance with company standards.
• Collaborates with Multi-Site Managers to guarantee workflow in sites, and prioritizes and shifts duties as necessary to achieve maximum productivity and efficiency.
• Partners with Senior Director of Operations to evaluate Multi-Site Managers’ performance, resolve performance issues, provide positive feedback, and take appropriate corrective action when needed.
• Collaborates with Multi-Site Manager, Senior Director of Operations and HR Business Partner on employee relations matters related to the site.
• Partners with the Multi-Site Managers to initiate and manage employee practices to empower and reward site teams for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and culture.
• Solicit and respond to patient feedback to improve service and processes that will enhance the patient experience.
• Ongoing monitoring of the P&L report to identify appropriate revenues and expenditures for each site in alignment with budget.
• Respond to escalated patient grievances and other operational issues not resolved by the Multi-Site Managers.
• Provides input to the Senior Director of Operations on initiatives, policies, and practices that support company goals and objectives.
• To ensure strong team member relations and collaboration with Multi-Site Managers maintains consistent presence in sites within region.
• Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas.
• Conducts weekly calls and individual statuses with the Multi-Site Managers in their region.
• Works weekend on-call rotations as needed.
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training.
• Ability to connect with both Providers, clinical teams both on an individual level and in groups.
• Demonstrates positive culture, capacity to lead people, build strong teams, and creates an exceptional patient experience.
• Other duties as assigned.

Minimum Experience:

• Significant travel required throughout S. IL – 90% of the time
• 3-5 years’ experience supervising staff or documented performance
• Ability to work both independently and in a team environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.
• Strong presentation, employee management, and project implementation skills.
• Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.
• Skill in organizing and establishing priorities.
• Must be detail-oriented and well organized.
• Excellent problem-solving skills.
• High-level of proficiency in Microsoft Office Suite with excellent writing, editing and administrative skills
• Must have valid driver’s license and auto insurability.
• Ability to work flexible schedule including days, nights and weekends.

Minimum Education and Experience:

• High School or GED required
• College degree preferred

WellNow is an EOE.

WellNow, is part of TAG-The Aspen Group’s family of healthcare brands.

WellNow Urgent Care strives to be a leader in urgent medical care, telehealth, and occupational medicine services in the United States, offering our patients quick, convenient, and quality care for non-life-threatening injuries and illnesses.

WellNow has over 150 locations conveniently located across Illinois, Indiana, Michigan, New York, Pennsylvania.