Regional Director, Operations

Workbox; Dallas (TX); On-site; USD 135,000 - 165,000; Full time

Job summary

Workbox is seeking a Regional Director of Operations for its Dallas location to run operations while mentoring community managers. This leadership role involves strategy development, community engagement, and operational excellence, fostering a culture of hospitality and accountability. Ideal candidates will have 5–7 years of relevant experience and strong interpersonal skills.

Benefits

Health care including vision, dental, and life insurance

FSA, HSA, and Commuter Benefits

Retirement Plan (401K)

Unlimited Paid Time Off

Training & Development

Qualifications

• 5–7+ years of experience in community management, hospitality, or multi-site operations.
• Proven history leading teams and P&L across multiple locations.
• Magnetic relationship-builder with exceptional interpersonal and communication skills.

Responsibilities

• Lead the overall vision, strategy, and P&L for multiple locations.
• Function as Site Manager in Dallas (≈ 80% of your time).
• Oversee day-to-day operations and ensure consistent brand standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Tech-savviness

Leadership

Education

5–7+ years of experience in community management, hospitality, or multi-site operations

Job description

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We go beyond coworking—our ecosystem accelerates ambition, cultivates connections, and helps businesses thrive. As Regional Director, Operations, you’ll serve as a player-coach: personally running our Dallas location while leading high-performing teams in other markets nationally. You’ll own every aspect of the member and space experience across your portfolio — building community, driving revenue, and ensuring flawless operations.

Your Role & Key Responsibilities

Multi-Site Leadership & Strategy

• Lead the overall vision, strategy, and P&L for multiple locations, aligning each market with company goals.
• Function as -site Manager in Dallas (≈ 80 % of your time) while coaching and mentoring Community Managers in three other communities.
• Establish KPIs, track performance, and deliver clear, data-driven reporting to senior leadership.
• Hire, onboard, and develop location teams; cultivate a culture of hospitality, accountability, and continuous improvement.
  
  

Member Experience & Community Engagement

• Be the face of Workbox in your region and be an accessible leader for your buildings — ensuring every interaction is warm, personalized, and professional.
• Build meaningful relationships with members, understand their businesses, and proactively connect them to resources, mentors, and each other.
• Design and oversee a unified calendar of events, workshops, and networking programs that add value and foster cross-market collaboration.
• Champion our culture by celebrating wins, sharing stories, and embedding community traditions in each city.
  
  

Operations & Facility Excellence

• Oversee day-to-day operations—front-desk procedures, move-ins/outs, space tours, visitor management, mail services, inventory, and vendor coordination.
• Guarantee consistent brand standards, cleanliness, and facility upkeep across all properties; swiftly escalate maintenance issues and manage contractors.
• Own technology platforms (CRMs, access control, Wi-Fi, A/V) and troubleshoot as needed to keep members productive.
• Implement scalable processes that reduce costs, improve member satisfaction, and support rapid expansion.
  
  

Growth, Sales & Business Impact

• Partner with Sales & Marketing on pipeline generation, tours, and conversion tactics; provide local insights to refine positioning and campaigns.
• Identify upsell, renewal, and expansion opportunities; craft retention strategies that increase LTV and occupancy.
• Utilize member feedback and market data to pilot new services—then roll out wins across all sites.
• Manage budgets, forecast operating expenses, and report on financial performance for each location.
  
  

About You

• 5–7+ years of experience in community management, hospitality, coworking, or multi-site operations. Proven history leading teams and P&L across multiple locations.
• Magnetic relationship-builder with exceptional interpersonal and communication skills.
• Highly organized, tech-savvy, and comfortable juggling strategic initiatives with hands-on tasks (yes, you’ll jump in to restock coffee or troubleshoot A/V when needed). Enthusiastic about entrepreneurship, small-business growth, and inclusive community-building.
  
  

Benefits

Health care: including vision, dental and life insurance

FSA, HSA, and Commuter Benefits

Retirement Plan (401K)

Unlimited Paid Time Off

Training & Development

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Consulting and Services

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