Regional Director of Operations – Remote, Multi-Market

AHI agilon health, inc.; Maine; Hybrid; USD 130,000 - 162,000; Full time

Benefits offered by this job

Remote work

Travel 4–10 days/month

Job summary

agilon health, inc. is seeking a Regional Director of Operations to own end-to-end market operations for BOI, quality and cost of care programs across several markets. You will lead staffing, budgets, vendor relations, and data/tech enablement to drive scalable performance.

In collaboration with Market Leaders, IT/Engineering, Data & Analytics, and Finance, you will set KPIs, drive process improvements, and manage cross-functional change. Travel 4–10 days per month is expected.

Qualifications

• Minimum 5+ years healthcare operations experience.
• 3+ years leading multi-market risk adjustment or quality programs.
• Bachelor’s degree required; advanced degree preferred.

Responsibilities

• Lead and operationalize BOI, Quality and Cost of Care programs across 3+ markets; develop SOPs, SLAs and RACI.
• Collaborate with Central Operations on pre-visit/post-visit coding review, chart collection, and provider engagement processes.
• Oversee market operations, monitor performance, and implement corrective action and performance improvement plans.
• Define operational KPIs, perform root cause analysis, and institutionalize best practices across markets.
• Serve as escalation point for market operational issues and lead cross-functional readiness for new initiatives.
• Oversee operating budgets for BOI/Quality; forecast resources and identify cost-to-serve improvements.
• Partner with Data & Analytics and IT/Engineering to define data pipelines and dashboards for risk capture and quality improvement.

Skills

Healthcare operations

Multi-market leadership

Analytics fluency

SQL experience

Vendor management

Education

Bachelor's degree

Advanced degree preferred

Tools

SQL

EMR systems

Data dashboards

Microsoft Office

Job description

agilon health, inc. is seeking a Regional Director of Operations to own end-to-end market operations for BOI, quality and cost of care programs across several markets. You will lead staffing, budgets, vendor relations, and data/tech enablement to drive scalable performance.

In collaboration with Market Leaders, IT/Engineering, Data & Analytics, and Finance, you will set KPIs, drive process improvements, and manage cross-functional change. Travel 4–10 days per month is expected.