Regional Director of Operations- Full Service

Ascent Hospitality; Buford (GA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

401(k) with Employer Match

Paid Time Off & Holidays

Hotel Team Member Discounts

Comprehensive Benefits Package

Career Growth & Advancement

Employee Recognition Programs

Job summary

Ascent Hospitality is seeking an experienced Regional Director of Operations – Full-Service Hotels to provide leadership, oversight, and performance management across our assigned full-service hotel portfolio.

This senior role requires hands-on leadership, strong guest service standards, financial accountability, and the ability to develop General Managers while driving profitability, guest satisfaction, and brand alignment.

Qualifications

• 10+ years of progressive hotel operations leadership experience, with multi-property or regional experience strongly preferred.
• Experience as a General Manager, Regional Director of Operations, Area Director of Operations, Regional Operations Director, or similar senior hotel leadership role.
• Strong financial acumen with experience managing P&L, budgets, labor costs, forecasting, and profitability.
• Proven ability to lead, coach, and develop General Managers and hotel leadership teams.
• Willing and able to travel approximately 80% across the portfolio.

Responsibilities

• Provide strategic operational leadership and oversight across an assigned portfolio of full-service hotels.
• Partner with General Managers to establish business goals, monitor performance, and drive operational excellence.
• Coach, mentor, and develop General Managers and hotel leadership teams to strengthen leadership capabilities and property performance.
• Monitor hotel financial performance, including revenue, labor, expenses, profitability, and budget achievement.
• Analyze operational and financial reports to identify trends, gaps, and improvement opportunities.
• Partner with Sales, Revenue Management, and Marketing to support revenue growth and overall financial performance.
• Ensure properties meet company standards for guest service, cleanliness, safety, and quality.
• Conduct regular property visits, leadership meetings, and performance assessments.
• Develop and execute action plans to address performance gaps and improve results.
• Support budgeting, forecasting, and strategic initiatives; plan capital expenditures.
• Identify staffing needs, improve retention, and build high-performing hotel teams.
• Support talent development and succession planning across the portfolio.
• Collaborate with Corporate functions to ensure alignment and execution.
• Assist openings, renovations, and brand initiatives.

Skills

Leadership

People development

Financial acumen

Strategic thinking

Communication

Education

Bachelor's degree in Hospitality Management

Job description

Position/Role: Regional Director of Operations – Full-Service Hotels

Location: Buford, GA

Work Location: Ascent Hospitality Corporate Office

Address: 1305 Mall of Georgia Blvd, Buford, GA 30519

Schedule: Full-Time

Travel: Approximately 80% throughout the assigned hotel portfolio

Pay Range: $120,000 – $150,000 annually (We are open to negotiation and discussion for the right candidate)

Compensation Is Based On Background, Qualifications, And Overall Experience.

Lead Teams. Drive Performance. Elevate Hospitality.

Join Ascent Hospitality and Make an Impact Across a Growing Full-Service Hotel Portfolio!

Ascent Hospitality owns and operates a portfolio of 42 award-winning hotels across Alabama, Indiana, Georgia, Mississippi, and Tennessee.

Visit ascent-hospitality.com to learn more!

About The Role

Ascent Hospitality is seeking an experienced, strategic, and results-driven Regional Director of Operations – Full-Service Hotels to provide leadership, operational oversight, and performance management across our assigned full-service hotel portfolio.

This is a high-impact leadership opportunity for an experienced hospitality professional who understands that successful full-service hotel operations are built through strong leadership, engaged teams, exceptional guest experiences, financial accountability, and consistent operational execution.

The Regional Director of Operations will work closely with General Managers, hotel leadership teams, corporate leadership, ownership groups, and key business partners to drive operational excellence, maximize profitability, develop talent, and ensure each property consistently delivers on Ascent Hospitality’s standards and business objectives.

The ideal candidate is a hands-on leader, strategic thinker, exceptional coach, and trusted business partner who can build strong relationships while creating a culture of accountability and results.

Employee Perks & Benefits

• Competitive Salary + 25% Quarterly Bonus Potential
• Comprehensive Benefits Package
• 401(k) with Employer Match
• Paid Time Off & Holiday Pay
• Insurance Plan Options
• Hotel Team Member Discounts
• Employee Recognition & Appreciation Programs
• Career Growth & Advancement Opportunities
• Supportive Leadership Team
• Diverse and Engaging Work Environment

What You Will Do:

• Provide strategic operational leadership and oversight across an assigned portfolio of full-service hotels.
• Partner closely with General Managers to establish business goals, monitor performance, and drive operational excellence.
• Coach, mentor, and develop General Managers and hotel leadership teams to strengthen leadership capabilities and overall property performance.
• Monitor hotel financial performance, including revenue, labor, expenses, profitability, P&L performance, and budget achievement.
• Analyze operational and financial reports to identify trends, opportunities, performance gaps, and areas requiring immediate attention.
• Partner with Sales, Revenue Management, and Marketing teams to support revenue growth, occupancy, ADR, RevPAR, and overall financial performance.
• Ensure properties consistently meet or exceed company expectations for guest service, cleanliness, maintenance, safety, quality assurance, and operational standards.
• Conduct regular property visits, operational reviews, leadership meetings, and performance assessments.
• Develop and execute measurable action plans to address performance gaps and improve property-level results.
• Support annual budgeting, forecasting, business planning, capital expenditures, and strategic initiatives.
• Work with General Managers to identify staffing needs, improve retention, strengthen engagement, and build high-performing hotel teams.
• Support talent development, succession planning, leadership development, and internal promotion throughout the portfolio.
• Partner with Corporate Operations, HR, Sales, Revenue Management, Finance, Marketing, and other corporate functions to ensure alignment and execution.
• Support hotel openings, renovations, repositioning, transitions, brand initiatives, and other strategic operational projects.
• Ensure compliance with company policies, brand standards, safety requirements, employment practices, and applicable regulations.
• Build and maintain strong relationships with hotel ownership, brand representatives, vendors, community partners, and other key stakeholders.
• Identify best practices across the portfolio and implement strategies that can improve operational consistency and financial performance.
• Promote a culture of accountability, collaboration, hospitality, innovation, and continuous improvement.
• Travel extensively throughout the assigned portfolio to provide hands-on leadership, coaching, property support, and operational guidance.

What We Are Looking For:

• 10+ years of progressive hotel operations leadership experience, with multi-property or regional experience strongly preferred.
• Previous experience as a General Manager, Regional Director of Operations, Area Director of Operations, Regional Operations Director, or similar senior hotel leadership role.
• Strong experience operating and leading full-service hotels; multi-property full-service experience is highly preferred.
• Demonstrated success leading, coaching, and developing General Managers and hotel leadership teams.
• Strong financial acumen with experience managing P&L performance, budgets, labor costs, forecasting, departmental expenses, and profitability.
• Proven ability to identify operational challenges, establish priorities, and implement effective action plans.
• Strong understanding of guest service, hotel operations, quality assurance, brand standards, and full-service hotel environments.
• Experience partnering with Sales and Revenue Management teams to improve occupancy, ADR, RevPAR, and overall hotel performance.
• Excellent leadership, communication, coaching, presentation, and relationship-building skills.
• Ability to balance strategic leadership with hands-on operational support.
• Strong analytical and problem-solving skills with the ability to make data-driven business decisions.
• Experience working with major hotel brands and/or complex multi-property portfolios preferred.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Must be willing and able to travel approximately 80% throughout the assigned hotel portfolio.

Lead With Purpose. Develop People. Drive Results.

At Ascent Hospitality, our success starts with great people and strong leadership.

As Regional Director of Operations, you will have the opportunity to influence the performance, culture, and profitability of multiple full-service hotels while developing the leaders who drive our properties forward.

If you are an experienced hospitality leader who is passionate about people, operational excellence, financial performance, and creating exceptional guest experiences, we want to hear from you!

Ascent Hospitality is an Equal Opportunity Employer (EEO).