Regional Director of Operations

Compass Group USA; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Wolfgang Puck Catering seeks a Regional Director of Operations to lead a portfolio of Business & Industry accounts and offsite catering across the territory. You will collaborate with General Managers and site leaders to deliver exceptional hospitality experiences and drive operational excellence.

You will join the regional leadership team to shape strategy, build high-performing teams, and ensure financial and service goals are met. Occasional travel within the region is required.

Qualifications

• Experience leading multi-unit operations in foodservice, hospitality, or catering.
• Proven ability to manage financial performance including budgeting and P&L oversight.
• Strong client relationship and stakeholder management skills.
• Degree in hospitality, business, or related field.

Responsibilities

• Lead a portfolio of accounts and offsite catering operations across the region.
• Partner with General Managers and site leaders to deliver high-quality service.
• Drive operational excellence and client relationship growth.
• Own the regional P&L and oversee forecasting, budgeting, and reporting.
• Develop talent through coaching, performance feedback, and succession planning.
• Represent the brand as a trusted partner and brand ambassador.

Skills

Multi-unit leadership

Financial oversight

Team development

Client relationship management

Strategic leadership

Communication

Travel readiness

Education

Bachelor's degree in hospitality or business

Tools

Microsoft Office

Job description

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Wolfgang Puck Catering is committed to recruiting individuals who express an interest in and passion for hospitality-driven experiences; who come from diverse backgrounds, are open-minded and curious about our clients and guests; and, most of all, who possess a welcoming smile and spirit. Our ultimate goal is to develop mentoring and career building opportunities through a talent pipeline that allows us to promote from within.

“The most important thing in life, whatever you do, has to be passion.” Wolfgang Puck

Success on our team starts with our culture:

• We have Wolfgang’s PASSION for our business, our product, and our people / guests / clients.
• A FLEXIBLE MINDSET is key; we are strategic business partners who wear multiple hats.
• Our services require a CONCIERGE mentality, a bias to action with humble hospitality.
• We are out-of-the-box PROBLEM SOLVERS, who look around corners so our clients and guests don’t have to.
• We curate company and partner resources to bring our client’s vision to life. We seek to cultivate the next generation of talent, purveyors and partnerships.
• We bring an entrepreneurial approach to deliver results for our clients (you might call this scrappy).
• Collaboration and openness to innovative business tools, new ways of thinking and ability to partner across departments are essential to create optimal business solutions.

“I can have the best food, but if we don’t have good people, it won’t get you very far.”

Job Summary

As a Regional Director of Operations, you will lead a portfolio of Business & Industry (B&I) accounts along with offsite catering operations across your territory. In this role, you’ll partner with General Managers and site leaders to deliver exceptional hospitality experiences, foster strong client relationships, and drive operational excellence.

You will serve as a key member of the regional leadership team, helping shape strategy, build high-performing teams, and ensure both financial and service goals are achieved. This role offers the opportunity to influence multiple concepts and environments while representing the Wolfgang Puck Catering brand with clients and partners.

This position involves regular travel within the region.

What You’ll Do

• Guide, support, and empower General Managers and their teams to deliver consistent, high-quality service
• Foster an inclusive, engaging team culture focused on growth, accountability, and collaboration
• Support talent development through coaching, performance feedback, and succession planning
• Build multi-unit leadership capability across your region
• Develop and maintain strong relationships with clients at all levels
• Serve as a trusted partner and escalation point for client concerns or opportunities
• Represent Wolfgang Puck Catering as a brand ambassador within your territory
• Partner with clients to ensure expectations are met and exceeded
• Oversee all assigned accounts, ensuring alignment with operational standards and brand expectations
• Promote best practices across B&I and offsite catering environments
• Ensure compliance with quality assurance, food safety, and regulatory requirements, including USDA programs where applicable
• Monitor and enhance service delivery, guest experience, and performance metrics
• Own the financial performance (P&L) for your region
• Partner with leadership to drive forecasting, budgeting, and reporting accuracy
• Identify opportunities to grow revenue, improve profitability, and optimize cost management
• Balance short- and long-term priorities when making strategic decisions
• Contribute to regional strategy, planning, and continuous improvement initiatives
• Collaborate with sales and retention teams to support presentations, negotiations, and account transitions
• Share insights, mitigate risks, and align on priorities with regional peers
• Help shape the culture of the region alongside senior leadership

What We’re Looking For

• Experience leading multi-unit operations in foodservice, hospitality, or catering environments
• Exposure to Business & Industry accounts and/or offsite catering operations is highly valued
• Demonstrated success managing financial performance, including budgeting and P&L oversight
• Experience developing teams, coaching leaders, and building talent pipelines
• Strong client relationship and stakeholder management skills
• Collaborative and inclusive leadership style
• Comfortable navigating a dynamic environment and making thoughtful, timely decisions
• Strong communication skills, with the ability to influence and build trust
• Organized, adaptable, and able to balance multiple priorities
• Degree in hospitality, business, or related field—or equivalent practical experience
• Proficiency with Microsoft Office tools
• Willingness and ability to travel regularly within the region

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Wolfgang Puck Catering are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Wolfgang Puck Catering maintains a drugfree workplace.