Assistant General Manager

Compass Group USA; Los Gatos (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Wolfgang Puck Catering, a member of Compass Group USA, is seeking an Assistant General Manager to support corporate dining accounts and catering programs. You will help drive daily operations, mentor team members, and align financial and service objectives to deliver outstanding experiences for guests and clients.

You will work with the General Manager, culinary leadership, and client stakeholders to manage operations, improve service standards, and lead a culture of collaboration and

Qualifications

• Experience in hospitality, corporate dining, catering, or related services.
• Experience leading teams and supporting employee engagement initiatives.
• Strong commitment to hospitality and client service.
• Ability to collaborate, communicate effectively, and coach others.
• Understanding of financial reporting, labor management, and performance metrics.

Responsibilities

• Oversee daily dining, hospitality, and catering operations with the General Manager.
• Drive exceptional guest experiences through high service standards and consistency.
• Plan and execute catering events, meetings, and special functions.
• Build relationships with clients, guests, and internal stakeholders.
• Support financial performance management including labor planning, budgeting, forecasting, and expense controls.
• Monitor performance, identify opportunities to improve efficiency and guest satisfaction.
• Coach and develop team members, fostering an inclusive culture.
• Participate in recruitment, onboarding, training, and employee development.
• Collaborate with culinary and operations teams on new programs and promotions.
• Ensure compliance with food safety, sanitation, and safety standards.
• Assist with inventory, purchasing, and operational planning.
• Support client satisfaction programs and respond to feedback.

Skills

Hospitality leadership

Client relationship management

Team development and coaching

Operations management

Financial acumen

Communication skills

Collaboration

Adaptability

Education

Hospitality/Business degree or equivalent

Tools

Microsoft Office Suite

Outlook

Operational systems

Reporting tools

Job description

Select how often (in days) to receive an alert:

Other Forms of Compensation: Annual Performance Bonus Opportunity (Up to 10% of Base Salary)

Where Passion Meets Purpose - and Careers Come Alive

At Wolfgang Puck Catering great careers are crafted the same way great food is — with passion, intention, and the right people around you. We hire for curiosity, spirit, and heart, and we invest in everything you bring to the table. Through mentorship, real development, and a clear path to leadership, we're committed to your journey — not just your job title.Come be part of something that challenges and champions you in equal measure.

"I can have the best food, but if we don't have good people, it won't get you very far." — Wolfgang Puck

Success on our team starts with our culture:

• We have Wolfgang’s PASSION for our business, our product, and our people / guests / clients.
• A FLEXIBLE MINDSET is key; we are strategic business partners who wear multiple hats.
• Our services require a CONCIERGE mentality, a bias to action with humble hospitality.
• We are out-of-the-box PROBLEM SOLVERS, who look around corners so our clients and guests don’t have to.
• We curate company and partner resources to bring our client’s vision to life. We seek to cultivate the next generation of talent, purveyors and partnerships.
• We bring an entrepreneurial approach to deliver results for our clients (you might call this scrappy).
• Collaboration and openness to innovative business tools, new ways of thinking and ability to partner across departments are essential to create optimal business solutions.

“I can have the best food, but if we don’t have good people, it won’t get you very far.”

Job Summary

At Wolfgang Puck Catering, hospitality, culinary excellence, and client partnership come together to create exceptional dining experiences. As the Assistant General Manager (AGM), you will play a key role in supporting the overall operation of a corporate dining account and catering program, helping to ensure outstanding service, operational success, and a positive team culture.

Working alongside the General Manager, culinary leadership, and client stakeholders, you will help drive daily operations, develop team members, and support financial and service objectives. This opportunity is ideal for a hospitality professional who enjoys building relationships, leading through collaboration, and creating memorable experiences for guests and clients.

Key Responsibilities

• Partner with the General Manager to oversee daily dining, hospitality, and catering operations.
• Help ensure exceptional guest experiences through high service standards and operational consistency.
• Support the planning and execution of catering events, meetings, and special functions.
• Build and maintain positive relationships with clients, guests, and internal stakeholders.
• Assist with financial performance management, including labor planning, budgeting, forecasting, and expense controls.
• Monitor operational performance and identify opportunities to improve efficiency, quality, and guest satisfaction.
• Coach, support, and develop team members, fostering an inclusive and engaging workplace culture.
• Participate in recruitment, onboarding, training, and employee development initiatives.
• Collaborate with culinary and operations teams to implement new programs, promotions, and service offerings.
• Ensure compliance with food safety, sanitation, workplace safety, and company standards.
• Assist with inventory management, purchasing, and operational planning activities.
• Support client satisfaction programs and respond proactively to feedback and service opportunities.

What We're Looking For

• Experience in hospitality, corporate dining, catering, foodservice, restaurants, hotels, conference centers, or related service environments.
• Experience supporting operational leadership, team development, and client relationship management.
• Strong commitment to hospitality, customer service, and creating exceptional guest experiences.
• Ability to lead through collaboration, communication, and coaching.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.
• Experience working in fast-paced environments with changing business needs.
• Understanding of financial reporting, labor management, and operational performance metrics.
• Ability to build effective relationships across teams and departments.
• Comfort using technology, including Microsoft Office Suite, Outlook, reporting tools, and operational systems.
• Degree in Hospitality Management, Business, Foodservice Management, or a related field, or equivalent professional experience.
• Experience supporting corporate dining, premium hospitality, conference center, or catering operations.
• Knowledge of foodservice operations, financial management, and client services.
• Experience leading teams and supporting employee engagement initiatives.
• Familiarity with current workplace hospitality, dining, and guest experience trends.

Wolfgang Puck Catering is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Wolfgang Puck Catering are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Wolfgang Puck Catering maintains a drugfree workplace.