Regional Director of Operations

Wolfgang Puck Catering; San Francisco (CA); On-site; USD 155,000 - 165,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Parental Leave

Wellness Programs

Discount Marketplace

Job summary

Wolfgang Puck Catering is seeking a Regional Director of Operations to lead a portfolio of Business & Industry accounts and offsite catering operations across the territory. You’ll partner with General Managers and site leaders to deliver exceptional hospitality, build client relationships, and drive operational excellence.

You will help shape strategy, build high-performing teams, and ensure financial and service goals are met, with regular travel within the region and the opportunity to

Qualifications

• Experience leading multi-unit operations in foodservice, hospitality, or catering.
• Demonstrated success managing financial performance, including budgeting and P&L oversight.
• Strong client relationship and stakeholder management skills.

Responsibilities

• Guide, support, and empower General Managers and their teams to deliver consistent, high-quality service.
• Develop and maintain strong relationships with clients at all levels.
• Own the financial performance (P&L) for your region.
• Partner with leadership to drive forecasting, budgeting, and reporting accuracy.
• Balance short- and long-term priorities when making strategic decisions.
• Collaborate with sales and retention teams to support presentations and negotiations.

Skills

Multi-unit leadership

Budgeting & P&L

Client relationships

Collaborative leadership

Travel willingness

Hospitality industry experience

Education

Hospitality or business degree

Tools

Microsoft Office

Job description

Other Forms of Compensation: Bonus Plan

Salary: $155,000 - $165,000

Wolfgang Puck Catering

Wolfgang Puck Catering is a member of Compass Group USA

Where Passion Meets Purpose - and Careers Come Alive

At Wolfgang Puck Catering, great careers are crafted the same way great food is - with passion, intention, and the right people around you. We hire for curiosity, spirit, and heart, and we invest in everything you bring to the table. Through mentorship, real development, and a clear path to leadership, we’re committed to your journey - not just your job title. Come be part of something that challenges and champions you in equal measure.

Success on our team starts with our culture:

• We have Wolfgang's PASSION for our business, our product, and our people / guests / clients.


• A FLEXIBLE MINDSET is key; we are strategic business partners who wear multiple hats.


• Our services require a CONCIERGE mentality, a bias to action with humble hospitality.


• We are out-of-the-box PROBLEM SOLVERS, who look around corners so our clients and guests don't have to.


• We curate company and partner resources to bring our client's vision to life. We seek to cultivate the next generation of talent, purveyors and partnerships.


• We bring an entrepreneurial approach to deliver results for our clients (you might call this scrappy).


• Collaboration and openness to innovative business tools, new ways of thinking and ability to partner across departments are essential to create optimal business solutions.

"I can have the best food, but if we don't have good people, it won't get you very far."

Job Summary

As a Regional Director of Operations, you will lead a portfolio of Business & Industry (B&I) accounts along with offsite catering operations across your territory. In this role, you’ll partner with General Managers and site leaders to deliver exceptional hospitality experiences, foster strong client relationships, and drive operational excellence.

You will serve as a key member of the regional leadership team, helping shape strategy, build high-performing teams, and ensure both financial and service goals are achieved. This role offers the opportunity to influence multiple concepts and environments while representing the Wolfgang Puck Catering brand with clients and partners.

This position involves regular travel within the region.

What You’ll Do

• Guide, support, and empower General Managers and their teams to deliver consistent, high-quality service


• Foster an inclusive, engaging team culture focused on growth, accountability, and collaboration


• Support talent development through coaching, performance feedback, and succession planning


• Build multi-unit leadership capability across your region


• Develop and maintain strong relationships with clients at all levels


• Serve as a trusted partner and escalation point for client concerns or opportunities


• Represent Wolfgang Puck Catering as a brand ambassador within your territory


• Partner with clients to ensure expectations are met and exceeded


• Oversee all assigned accounts, ensuring alignment with operational standards and brand expectations


• Promote best practices across B&I and offsite catering environments


• Ensure compliance with quality assurance, food safety, and regulatory requirements, including USDA programs where applicable


• Monitor and enhance service delivery, guest experience, and performance metrics


• Own the financial performance (P&L) for your region


• Partner with leadership to drive forecasting, budgeting, and reporting accuracy


• Identify opportunities to grow revenue, improve profitability, and optimize cost management


• Balance short- and long-term priorities when making strategic decisions


• Contribute to regional strategy, planning, and continuous improvement initiatives


• Collaborate with sales and retention teams to support presentations, negotiations, and account transitions


• Share insights, mitigate risks, and align on priorities with regional peers


• Help shape the culture of the region alongside senior leadership

What We’re Looking For

• Experience leading multi-unit operations in foodservice, hospitality, or catering environments


• Exposure to Business & Industry accounts and or offsite catering operations is highly valued


• Demonstrated success managing financial performance, including budgeting and P&L oversight


• Experience developing teams, coaching leaders, and building talent pipelines


• Strong client relationship and stakeholder management skills


• Collaborative and inclusive leadership style


• Comfortable navigating a dynamic environment and making thoughtful, timely decisions


• Strong communication skills, with the ability to influence and build trust


• Organized, adaptable, and able to balance multiple priorities


• Degree in hospitality, business, or related field—or equivalent practical experience


• Proficiency with Microsoft Office tools


• Willingness and ability to travel regularly within the region

Compass Group is an equal opportunity employer

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Wolfgang Puck Catering are offered many fantastic benefits.

• Medical


• Dental


• Vision


• Life Insurance/ AD


• Disability Insurance


• Retirement Plan


• Paid Time Off


• Paid Parental Leave


• Holiday Time Off (varies by site/state)


• Personal Leave


• Associate Shopping Program


• Health and Wellness Programs


• Discount Marketplace


• Identity Theft Protection


• Pet Insurance


• Commuter Benefits


• Employee Assistance Program


• Flexible Spending Accounts (FSAs)

Wolfgang Puck Catering maintains a drugfree workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_WPC.pdf