General Manager

Wolfgang Puck Catering; Los Gatos (CA); Presencial; USD 140 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Resumo da oferta

Wolfgang Puck Catering is seeking a General Manager to oversee a premier corporate dining account and catering operation in Los Gatos. You will lead hospitality delivery, client relationships, and team development to ensure an exceptional guest experience.

This leadership role blends operational excellence, financial stewardship, and people development, with collaboration across culinary and client partners to drive business results and an inclusive culture.

Qualificações

• Experience leading corporate dining, hospitality, or catering operations.
• Strong financial acumen with budgeting, forecasting, and cost control.
• Proven ability to develop and manage diverse teams.
• Excellent client relationship and communication skills.

Responsabilidades

• Lead all aspects of dining and catering operations with focus on service quality.
• Develop and maintain strong client relationships through proactive communication.
• Provide leadership, coaching, and support to managers and frontline staff.
• Collaborate with culinary and operational teams on dining programs and events.
• Oversee budgeting, forecasting, revenue management, and labor planning.
• Monitor performance metrics and drive continuous improvement.
• Ensure compliance with policies, safety standards, and regulations.
• Partner with culinary leadership on menu strategy and guest experience.
• Support talent acquisition, onboarding, and employee development.
• Foster an inclusive, accountable, hospitality-focused culture.
• Drive client satisfaction initiatives and optimize service delivery.
• Collaborate with regional and corporate partners on new programs.

Conhecimentos

Leadership

Client Relationships

Financial Management

Operational Leadership

Communication

Team Development

Hospitality Knowledge

Microsoft Office

Data-Driven

Formação académica

Bachelor's degree in Hospitality Management

Descrição da oferta de emprego

At Wolfgang Puck Catering, exceptional hospitality is at the heart of everything we do. As the General Manager, you will oversee the overall success of a premier corporate dining account and catering operation, ensuring an outstanding experience for clients, guests, and team members alike.

This leadership role combines operational excellence, hospitality, financial stewardship, and people development. Working closely with culinary, operational, and client partners, you will help shape innovative dining experiences, foster a positive and inclusive workplace culture, and drive business results. This is an exciting opportunity for a collaborative leader who enjoys building relationships, developing teams, and creating memorable hospitality experiences.

Key Responsibilities

• Lead all aspects of the account’s dining and catering operations, ensuring exceptional service, quality, and hospitality.
• Develop and maintain strong client relationships through proactive communication, responsiveness, and partnership.
• Provide leadership, coaching, and support to managers and frontline team members, fostering engagement and professional growth.
• Collaborate with culinary and operational teams to deliver innovative dining programs and successful catering events.
• Oversee financial performance, including budgeting, forecasting, revenue management, labor planning, and expense control.
• Monitor operational performance metrics and implement continuous improvement initiatives.
• Ensure compliance with company policies, food safety standards, health regulations, and workplace safety practices.
• Partner with culinary leadership on menu strategy, guest experience enhancements, and special event planning.
• Support talent acquisition, onboarding, training, succession planning, and employee development efforts.
• Champion a culture of inclusion, accountability, hospitality, and operational excellence.
• Participate in client satisfaction initiatives and identify opportunities to enhance service delivery and guest engagement.
• Collaborate with regional and corporate partners to implement new programs, best practices, and business initiatives.

What We're Looking For

• Leadership experience within corporate dining, hospitality, catering, foodservice, restaurants, hotels, conference centers, or related environments.
• Experience managing operations, financial performance, and client relationships in a service-focused setting.
• Ability to inspire and develop diverse teams through coaching, collaboration, and effective communication.
• Strong business acumen with experience interpreting financial reports and operational metrics.
• Experience balancing strategic planning with day-to-day operational leadership.
• Customer-focused mindset with a passion for hospitality and creating exceptional guest experiences.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.
• Ability to build trusted relationships with clients, team members, and business partners.
• Comfort using technology, including Microsoft Office Suite, Outlook, operational reporting systems, and business applications.
• Degree in Hospitality Management, Business, Foodservice Management, Culinary Arts, or a related field, or equivalent professional experience.
• Experience leading corporate dining, premium hospitality, conference center, or catering operations.
• Knowledge of foodservice financial management, labor planning, purchasing, and contract compliance.
• Understanding of current hospitality, dining, and workplace experience trends.
• Experience supporting high-profile clients, executive stakeholders, and large-scale events.

Wolfgang Puck Catering is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Wolfgang Puck Catering are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Wolfgang Puck Catering maintains a drugfree workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_WPC.pdf