Regional Director of Operations

CNS Cares; Las Vegas (NV); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

Health Savings Account

Matching 401k

Unlimited PTO

Job summary

CNS Cares is seeking a Regional Director to lead home health operations across the Northwest region (NV, UT, WA, ID). The role focuses on market leadership, budget oversight, and strategic growth while ensuring regulatory compliance and high-quality patient care.

Ideal candidates will have multi-state leadership experience in home healthcare, strong staff development skills, and a track record of driving census growth and operational efficiency.

Qualifications

• Demonstrated leadership in multi-state home health operations.
• Experience aligning operations with regulatory requirements.

Responsibilities

• Lead and direct operations for the Northwest Region (NV, UT, WA, ID).
• Develop strategic plans to grow census, staffing, retention, and utilization.
• Oversee annual operating budget and regulatory compliance across states.
• Recruit and retain clinical and support staff to meet patient needs.
• Collaborate with sales to drive growth and coordinate with local leadership.
• Report monthly KPIs and develop action plans for improvement.
• Ensure adherence to Medicare COA/State Operations Manual where applicable.
• Foster cross-department collaboration and professional workplace relations.

Skills

Operations leadership

Multi-state leadership

Home healthcare knowledge

Budget management

Education

Bachelor's degree in a related field

MBA (desirable)

Job description

Salary: $110,000 - $130,000 per year depending on experience, plus bonus structure.

Location: Northwest Region - Nevada, Utah, Washington, Idaho

• Must reside in Nevada, Utah, Washington, or Idaho
• Frequent travel to states within designated territory required

Benefits Summary

• Medical, dental, vision, and 401K
• Health Savings Account
• Matching 401k
• Unlimited Paid Time Off (PTO)

*Multi-State Operations Leadership Experience Within Home Healthcare Required*

Position Summary

The Regional Director provides market leadership and direction for the effective management of operations and the delivery of home health agency services, strategic planning, development and attainment of market/Company goals and objectives.

Essential Functions

The Regional Director must have regular attendance/punctuality, be able to work with others at all levels of the Company, have exceptional customer service, and be completely honest. Other assigned duties include:

• Assists with training and orienting new Executive Directors, as assigned
• Provides leadership to appointed region(s) and assists in strategic planning process that supports market growth including census, staffing, retention, utilization, and compliance, ensuring they align with the company’s strategic objectives Oversight of appointed region(s) management of annual operating budget.
• Maintains weekly and monthly meetings with Executive Directors in appointed region(s) Ensures appointed region(s) performance and operations follow all regulatory requirements including all other local, state, and federal regulations related to home-based care.
• Assures recruitment and retention of support and clinical staff adequate to meet patient needs and guarantee prompt and timely admissions of all referrals.
• Maintains a system of staffing which is based on patient needs and which defines the number and mix of Clinical Staff and office support staff needed.
• Works with the sales team to develop and execute growth strategies, alongside local leadership.
• Reports appointed region(s) monthly KPIs to leadership team, creating action plans to address areas of opportunity/deficiency.
• Demonstrates and maintains a working knowledge of and ensures Agency management adheres to the Medicare Conditions of Participation and State Operations Manual in states where applicable per licensing requirements Directly and indirectly supervises market staff.
• Demonstrates and gives proper assistance in handling of satisfactory on-site surveys by all regulatory bodies as pertains to home health.
• Participates in the development of the company-wide Performance Improvement Plan in consultation with Executive Team and Clinical Coordinators.
• Establishes a clear channel of communication between Executive Team, Clinical Coordinators and staff to keep them informed and promotes professional working relationships with alt departments and agencies.
• Demonstrates understanding of the principles of human resources, applicable laws, policies and procedures.
• Leads and attends company committees as requested.
• Exercises authority through channels to ensure delegation and empowerment of staff.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has direct supervisory responsibilities as assigned.

Education/Training

Required:

• Bachelor’s degree in a related field
• At least two (2) years of operations leadership experience in home healthcare.
• Multi-State/Regional Leadership experience required
• At least eight (8) years of experience in home healthcare; or equivalent combination of education and experience.
• Demonstrated experience with business growth and development.
• Knowledge of state regulations.
• Must reside in Idaho, Washington, Nevada, or Utah

Preferred:

• Master’s degree - MBA is desirable but not required.
• Department of Labor (DOL) / EEOICPA experience strongly preferred.
• Ideal candidate lives in close proximity to a CNS Cares location within the Northwest Region

Travel Requirement

Frequent travel required to states in designated territory: Nevada, Washington, Idaho, Utah

Clearances

The following background checks are conducted: