Regional Director of Operations

Operations Council; Columbia (SC); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Operations Council is seeking a Regional Director of Operations to lead frontline clinic teams across multiple locations in Illinois, driving operational excellence and elevating patient experience. This hands-on role reports to the VP of Operations and requires a visible leader who coaches staff, monitors KPIs, and implements best practices for clinic management.

The ideal candidate has a Bachelor's in business or healthcare administration, a Master's preferred, and at least five years of

Qualifications

• Bachelor’s degree in business administration, healthcare administration, operations management or a related field required.
• Master’s degree preferred.
• A minimum of five years of experience leading multi-site operations in urgent care or outpatient settings.

Responsibilities

• Lead frontline clinic teams across multiple locations, driving operational excellence and patient experience.
• Monitor key performance indicators, drive accountability, and improve operational efficiency.
• Provide daily operational leadership in the field and coach staff to implement best practices.

Skills

Leadership

Field coaching

Operational management

KPI monitoring

Education

Bachelor’s degree in business administration, healthcare administration, operations management or a related field

Master's degree (preferred)

Job description

Lead high-performing clinic teams throughout Illinois as the next Regional Director of Operations!

Permanent | On-Site

The Position

The Regional Director of Operations will lead and inspire frontline clinic teams across multiple locations, driving operational excellence, elevating performance, and ensuring an exceptional patient experience throughout the region.
Reports to the organization’s Vice President of Operations
The ideal candidate will be a highly visible, hands-on leader who thrives in a fast-paced, evolving environment. This individual will provide daily operational leadership across multiple clinic locations, monitor key performance indicators, drive accountability, improve operational efficiency, and ensure teams consistently achieve organizational goals.
The successful candidate will be improvement-focused, comfortable spending significant time in the field coaching staff, and implementing best practices for clinic management.
The exact location remains confidential. Interested candidates are asked to apply, and location details will be shared with qualified applicants.
Requirements

Bachelor’s degree in business administration, healthcare administration, operations management or a related field required. Master's preferred
Previous experience as a Medical Assistant, Medical Technician or Radiology Technician is highly preferred.
A minimum of five years of experience leading multi-site operations in an urgent care or outpatient setting is required.

The Community

Enjoy easy access to world-class attractions throughout the greater Chicago area, including renowned museums, live theater, professional sports, and an award-winning dining scene.
Explore scenic lakefront parks, walking and biking trails, beaches, and outdoor recreation along Lake Michigan.
The Chicagoland region offers a diverse mix of vibrant urban neighborhoods and welcoming suburban communities with excellent shopping, dining, and entertainment options.
Convenient transportation options, including major highways, commuter rail systems, and two international airports, make travel throughout the region and beyond easily accessible.
Residents enjoy year-round cultural festivals, concerts, community events, and family-friendly activities that create a dynamic and engaging lifestyle.
The area is home to highly regarded educational institutions, expansive healthcare networks, and a strong business environment across multiple industries.