Regional Director, Medicaid Eligibility Offices

HRA/DEPT OF SOCIAL SERVICES; New York (NY); On-site; USD 85,000 - 105,000; Full time

Job summary

The City of New York's MAP program, administered by HRA/DEPT OF SOCIAL SERVICES, seeks an Administrative Manager NM-II to lead the OED Regional Director role for Brooklyn & Mail-In Community Offices, directing daily operations and ensuring eligibility processing meets state and federal guidelines.

You will supervise staff, implement procedures, and collaborate with NYSDOH and other agencies to resolve issues and improve service quality across the five boroughs.

Qualifications

• Baccalaureate degree with 4 years progressively responsible admin experience, incl. supervision.
• Associate degree with 5 years progressive admin experience, incl. supervision.
• High school diploma with 6 years progressive admin experience, incl. supervision.
• Equivalency acceptable with 18 months supervisory experience.

Responsibilities

• Oversee day-to-day MAP community offices processing Medicaid eligibility.
• Direct Site Manager; ensure regulatory compliance and procedures.
• Improve efficiency and productivity; monitor reporting systems.
• Collaborate with Director on program strategies and initiatives.
• Interact with NYSDOH and other agencies on consumer issues.
• Provide Medicaid statistical reports to Program Director.
• Address complaints from consumers and agencies.

Skills

Management & communication

Team leadership

Medicaid knowledge

Willingness to travel

Education

Baccalaureate degree + 4 years experience

Associate degree + 5 years experience

High school diploma + 6 years experience

Equivalency with supervisory experience

Job description

The City of New York's MAP program, administered by HRA/DEPT OF SOCIAL SERVICES, seeks an Administrative Manager NM-II to lead the OED Regional Director role for Brooklyn & Mail-In Community Offices, directing daily operations and ensuring eligibility processing meets state and federal guidelines.

You will supervise staff, implement procedures, and collaborate with NYSDOH and other agencies to resolve issues and improve service quality across the five boroughs.