Regional Director of Community Operations & Growth

FirstService Residential; Florida; On-site; USD 160,000 - 260,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with company match

Paid holidays

Travel opportunities

Job summary

FirstService Residential in New York oversees regional community management, aligning operations with corporate goals and driving service excellence across multiple associations.

The Regional Director leads teams, manages budgets, and develops leaders while maintaining strong relationships with boards, residents, and vendors to ensure compliance and growth.

Qualifications

• Demonstrated mastery in selecting and developing high-performing leaders and teams.
• Demonstrated mastery in delivering hospitality-focused service to diverse stakeholders.
• Proven ability to build trust-based relationships amidst changing priorities.
• Ability to read and interpret not-for-profit financial statements and reports.
• Experience managing small to medium projects with common methodologies.
• Strong problem-solving and critical thinking in fast-paced environments.
• Proficiency with Microsoft Office suite.
• Experience in ancillary hospitality operations is highly desirable.

Responsibilities

• Direct and manage daily operations of multiple community management teams in the region.
• Develop and monitor regional budgets and analyze financial reports.
• Inspire, mentor, and develop community managers and staff; foster high performance.
• Create and implement strategic plans to meet business objectives and drive regional growth.
• Build and maintain relationships with residents, boards, vendors, and internal stakeholders.
• Ensure compliance with local, state, and federal regulations and company policies.
• Promote exceptional hospitality-minded customer service across communities.
• Prepare and deliver accurate daily, monthly, and annual reports.

Skills

Leadership development

Stakeholder relations

Financial analysis

Project management

Critical thinking

Microsoft Office

Tools

Microsoft Office

Job description

Description

Job Overview:

The Regional Director of Community Management is a senior leadership role responsible for overseeing the performance, operations, and strategic direction of an assigned book of community associations. This regional Director plays a critical role in aligning business outcomes with corporate goals, driving operational excellence, and fostering strong stakeholder relationships with boards of directors, residents, vendors, internal partners and associates.

This position requires a results-driven leader with a deep understanding of property management, financial oversight, team leadership, and customer service. The Regional Director ensures that company standards are met while cultivating a positive and service-focused culture across all communities under their supervision.

Key Responsibilities:

Operational Oversight

• Direct and manage the daily operations of multiple community management teams within the assigned region.
• Ensure consistent execution of company policies, service standards, and operational procedures.

Financial Management

• Develop and monitor regional budgets.
• Analyze financial reports and take proactive measures to maintain fiscal responsibility and profitability.

Team Leadership and Development

• Inspire, mentor, and support community managers and staff.
• Foster a culture of accountability, engagement, and high performance.
• Provide ongoing coaching and professional development opportunities.

Strategic Planning

• Create and implement strategic plans to meet business objectives and drive growth within the region.
• Identify opportunities for operational improvement and innovation.

Stakeholder Relationship Management

• Build and maintain positive relationships with residents, association board members, vendors, and internal stakeholders.
• Act as a trusted advisor and escalation point for complex issues.

Regulatory Compliance

• Ensure all communities operate in accordance with local, state, and federal laws, as well as company policies and industry standards.

Customer Service Excellence

• Promote and uphold a culture of exceptional hospitality-minded customer service
• Ensure responsiveness and professionalism in all resident and client interactions.

Reporting & Accountability

• Prepare and deliver accurate and timely daily, monthly, and annual reports.

Skills & Qualifications:

• Demonstrated mastery in selecting and developing high-performing leaders-of-people and creating engaging team environments using proven methodologies.
• Demonstrated mastery in managing valuable hospitality service experiences for a diverse stakeholder set using proven service standards and methodologies.
• Demonstrated proficiency in building enduring trust-based relationships in environments where stakeholders frequently change and may have competing priorities using proven methodologies.
• Demonstrated proficiency in reading, interpreting, and consulting on not-for-profit financial statements and schedules.
• Demonstrated proficiency in managing small to medium projects ranging in complexity using proven methodologies.
• Demonstrated proficiency in using critical thinking to solve complex interpersonal and operational problems in a fast-paced portfolio environment.
• Demonstrated proficiency in Microsoft office suite of products.
• Experience in operating ancillary hospitality business operations (food & beverage, retail, golf) is highly desired.

Physical Requirements:

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to sit for long periods of time at a desk.
• Must be mobile enough to move around the office.
• Must be able to hear to receive telephone calls and voice mail messages.

Schedule: Monday - Friday 8:00am - 5:00pm, On-call for emergencies

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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