Regional Director, Hospice Operations — Remote

AccentCare; Chicago (IL); On-site; USD 99,000 - 128,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Paid time off

401(k) matching

FSAs/HSAs

Wellness program (Calm)

Job summary

AccentCare is seeking a Regional Director of Business Operations - Hospice to lead operational excellence across the Central region (CO, IL, IN, TN, MI, MN, MO & WI). This remote role requires 25%-50% travel and living within the territory.

You will guide DBO/MBO development, monitor KPIs, and partner with program leadership to standardize processes while ensuring compliance with AccentCare policies.

Qualifications

• Bachelor’s degree or equivalent experience.
• Previous leadership experience and demonstrated achievements.
• Previous administrative experience dealing with business-office issues.
• Excellent written and verbal communication skills, including ability to motivate a diverse workforce.
• Proficiency with Microsoft Office Suite.
• Knowledge of hospice program requirements preferred.

Responsibilities

• Oversee training of new Directors/Managers of Business Operations.
• Conduct regular evaluations of DBOs/MBOs to determine further training needs.
• Monitor KPIs to identify and address gaps in processes/visibility.
• Meet with program ED and/or RVPO to discuss program operational outcomes on a regular basis.
• Assist with optimization and standardization of program sites.
• Advocate for the needs of site-level leadership.
• Ensure programs follow all AccentCare policies, protocols, and SOPs.
• Travel to assigned sites as determined by collaboration with RVPO.
• Lead projects as assigned by the Chief of Staff of Hospice & Palliative Care, the Senior Regional Director of Business Operations, and/or RVPO.
• Identify gaps in Business Operations protocols and processes that introduce risk to the organization and, in partnership with program ED, mitigate that risk through process revision.
• Arrange and ensure support during extended DBO/MBO vacancies.
• Assist with documentation and implementation of new or revised processes.
• Perform other duties as assigned.

Skills

Leadership experience

Demonstrated achievements

Administrative experience

Excellent communication skills

Motivating diverse workforce

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

AccentCare is seeking a Regional Director of Business Operations - Hospice to lead operational excellence across the Central region (CO, IL, IN, TN, MI, MN, MO & WI). This remote role requires 25%-50% travel and living within the territory.

You will guide DBO/MBO development, monitor KPIs, and partner with program leadership to standardize processes while ensuring compliance with AccentCare policies.