Regional Director — EMS Ops & Business Growth

Rural Metro Fire Department; Grand Rapids (MI); On-site; USD 140,000 - 160,000; Full time

Job summary

Global Medical Response (GMR) seeks a Regional Director in Grand Rapids, MI to lead field and communications staff under the CEO’s direction and advance the AMR mission. The role combines operations leadership, business development, and compliance across departments, hospitals, and EMS partners.

The position emphasizes strategy, budgeting, and large team management, with on-call availability and travel as needed. Global Medical Response offers a dynamic, patient-focused work environment.

Qualifications

• Bachelor’s degree in business or related field required; advanced degree preferred.
• Minimum of three years EMS operations management experience and three years prehospital care experience.
• Strong organizational, analytical, and advanced math skills; ability to interpret technical, financial, and legal documents.
• Proficient in word processing, databases, and spreadsheets.

Responsibilities

• Execute quality assurance activities and support the operational mission across AMR departments.
• Serve as liaison with EMS offices, hospitals, public safety agencies, allied healthcare organizations, and media.
• Develop and manage operational budgets; ensure compliance with goals.
• Lead investigations involving incidents, personnel matters, and complaints to timely resolution.
• Keep CEO of Operations informed of significant operational matters.
• Participate in strategic planning with senior leadership and promote field-level innovation.
• Build and maintain effective relationships and communication at all levels.
• Ensure compliance with information systems security policies and reporting requirements.
• Drive retention and growth of accounts and develop new business within the territory.

Skills

Communication skills

Team leadership

Analytical skills

Education

Bachelor’s degree in business/related field

Advanced degree preferred

Tools

Salesforce

CRM systems

Job description

Global Medical Response (GMR) seeks a Regional Director in Grand Rapids, MI to lead field and communications staff under the CEO’s direction and advance the AMR mission. The role combines operations leadership, business development, and compliance across departments, hospitals, and EMS partners.

The position emphasizes strategy, budgeting, and large team management, with on-call availability and travel as needed. Global Medical Response offers a dynamic, patient-focused work environment.