Director of Growth & Customer Relations (EMS)

Rural Metro Fire Department; Alabama; On-site; USD 90,000 - 110,000; Full time

Job summary

Global Medical Response's AMR division seeks a Director of Business Development & Customer Relations who will lead regional growth in Alabama, Mississippi, or Florida. This role focuses on developing, securing and maintaining contracts while enhancing customer relations and local market presence.

Responsibilities include creating annual development plans, coordinating RFP responses, engaging with clients and stakeholders, and supporting community relations initiatives to strengthen AMR's

Qualifications

• High school diploma or GED.
• BA in Business or equivalent experience.
• 5+ years securing and maintaining cost-effective contracts in a managed care environment.
• 3+ years in public and customer relations.
• Knowledge of pro-forma development and budget tracking.
• EMS experience required.
• Must reside in MS, AL, or FL panhandle.

Responsibilities

• Prepare and implement annual Business Development Plan with growth focus.
• Maintain professional business development relations and contracting knowledge.
• Monitor contract performance and report to VP of Operations.
• Meet with prospective clients to understand service needs and advocate for customers.
• Coordinate responses to Divisional RFPs for new or current business.
• Collaborate with regional directors for conference participation.

Skills

Business development

Contracting

Customer relations

EMS experience

Public speaking

Education

Bachelor's degree in Business

Tools

CRM software

Job description

Global Medical Response's AMR division seeks a Director of Business Development & Customer Relations who will lead regional growth in Alabama, Mississippi, or Florida. This role focuses on developing, securing and maintaining contracts while enhancing customer relations and local market presence.

Responsibilities include creating annual development plans, coordinating RFP responses, engaging with clients and stakeholders, and supporting community relations initiatives to strengthen AMR's