Regional Director

WILLIAM DOUGLAS MANAGEMENT INC; Columbia (SC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Holidays

Life insurance

Job summary

William Douglas Management in South Carolina is seeking a Regional Director to oversee operations across Charleston, Columbia, and Myrtle Beach. This role emphasizes strong leadership, strategic thinking, and balancing day-to-day management with long-term growth objectives to deliver exceptional customer service and maintain company standards.

You will set performance goals, manage budgets, and guide Community Managers, while coordinating with boards and vendors.

Qualifications

• 3-5 years of experience in a similar role or as a Community Manager.
• High School diploma required; college degree preferred.
• Must have a working knowledge of Microsoft Office Applications.
• Must have a valid Driver’s license.
• Ability to read, analyze, and interpret documents with complexity.

Responsibilities

• Oversee Community Managers to ensure consistent service delivery and operational excellence.
• Lead weekly Community Manager meetings and follow up on action items.
• Review and approve meeting notices, invoices, expenses, and PTO.
• Monitor team performance and address concerns as needed.
• Plan and execute monthly site management meetings and vendor reviews.

Skills

Customer service

Leadership

Budget management

Vendor management

Board communication

Microsoft Office

Education

High School diploma

College degree preferred

Tools

Microsoft Office Applications

Job description

William Douglas Management is seeking a Regional Director to join our incredibly talented Community Association Management team in South Carolina. The Regional Director is responsible for overseeing and optimizing operations in the Charleston, Columbia and Myrtle Beach regions. This role requires strong leadership skills, a strategic mindset, and the ability to balance day-to-day management with long-term growth objectives. This role requires a strategic thinker who can balance day-to-day management with long-term growth objectives, while ensuring consistent delivery of exceptional customer service and maintaining company standards. The Regional Director will be responsible for setting performance goals, managing budgets, and executing marketing strategies, all while maintaining a collaborative and productive work environment.The Regional Director reports directly to the Vice President of Community Management of the region. The ideal candidate will have strong leadership skills, a proven track record of driving sales, improving operational efficiency, and fostering high-performing teams. This role requires a strategic thinker who can balance day-to-day management with long-term growth objectives, while ensuring consistent delivery of exceptional customer service and maintaining company standards.Essential Duties and Responsibilities, include but are not limited to:Support, coach, and oversee Community Managers to ensure consistent service delivery and operational excellenceConduct daily team check-ins and maintain an open-door environment for staffFollow up on escalated emails, phone calls, billing concerns, hardships, account holds, and after-hours issuesReview and approve meeting notices, invoices, credit card charges, expenses, mileage, PTO, missed punches, and out-of-office communicationsMonitor team performance, addressing concerns with Community Managers as neededEnsure invoices, financial packets, and other key deliverables are completed accurately and on timeLead weekly Community Manager meetings, gather team input, and follow up on action itemsConduct training and support sessions for new hires and existing team membersEnsure Community Managers follow up on RFPs and use only approved, qualified vendorsRecognize and encourage team members through company recognition programs and other appreciation effortsReview and communicate approved process changes, ensuring successful rollout and adoption by the teamConduct monthly one-on-one meetings with team members to provide coaching, support, and consistencyReview upcoming contract renewals and proactively communicate with board membersManage incoming contracts and evaluate Community Manager portfolio availability for assignmentsProactively contact board members to gather feedback, assess satisfaction, and follow up on improvement itemsSupport board, annual, and association meetings as needed, with emphasis on large associationsStay involved with internally transitioned accounts for the first 60–90 days, when applicableIdentify team training needs and conduct monthly training based on feedback and business needsReview association websites, financial packets, portfolio alignment, and operational standards with Community ManagersConduct monthly site drives to inspect quality and provide feedbackMonitor vendor compliance and address any use of unqualified vendorsReview change project implementations and provide feedback to leadershipPlan and execute monthly site management meetings, when applicableFollow up on board survey feedback, create action items, and ensure completionCoordinate approved vendor learning presentationsMeet with new Community Managers quarterly to gather feedback on training, challenges, and support needsWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.The employee frequently is required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.TravelTravel is primarily to the Charleston, Columbia and Myrtle Beach business units during the business day, although some out-of-the-area travel and overnight travel may be expected.Required Experience and Qualifications3-5 years of experience in a similar role or as a Community Manager.High School diploma required; college degree preferred.Must have a strong working knowledge of customer service principles and practices.Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.Must be proficient and have a working knowledge of Microsoft Office Applications.Must have a valid Driver’s license.Employees are sometimes required to work for extended periods of time; being flexible in the hours which could include nights and weekends.Must have the ability to react and address all emergency situations in a timely manner.We offer competitive salary and comprehensive benefits package which includes health, dental, and vision insurance, disability, health spending account, and life insurance, paid time off, holidays, and 401K.Equal opportunity employer.