Regional Desktop Lead: Enterprise IT Support

General Dynamics Information Technology, Inc.; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Career development

Internal mobility

Benefits & PTO

Military-friendly culture

Job summary

General Dynamics Information Technology, Inc. seeks a Desktop Regional Lead to coordinate regional desktop support across the Chicago area and mentor technicians. You will ensure reliable, timely IT service delivery and act as a senior escalation resource for executive users.

The role is primarily onsite with regional travel, requiring 8+ years of desktop/IT operations experience, ITIL knowledge, and ServiceNow proficiency.

Qualifications

• 8+ years of desktop support or enterprise IT operations experience.
• Experience serving as technical lead, escalation resource, or mentor.
• Working knowledge of ITIL incident, request, change, problem, and escalation processes.

Responsibilities

• Lead and coordinate daily desktop support activities regionally (incidents, requests, deployments, escalations).
• Serve as senior escalation point for complex desktop, laptop, hardware, software, and network issues.
• Provide hands-on support while mentoring desktop technicians.

Skills

Leadership

Troubleshooting

Customer service

Communication

Education

Technical training

Certifications/Degree

Tools

ServiceNow

Windows 11

Microsoft 365

Job description

General Dynamics Information Technology, Inc. seeks a Desktop Regional Lead to coordinate regional desktop support across the Chicago area and mentor technicians. You will ensure reliable, timely IT service delivery and act as a senior escalation resource for executive users.

The role is primarily onsite with regional travel, requiring 8+ years of desktop/IT operations experience, ITIL knowledge, and ServiceNow proficiency.