Regional Data Center Service Delivery Lead

AIT Worldwide Logistics, INC.

Itasca (IL)

On-site

USD 106,000 - 159,000

Full time

14 days+

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Job summary

AIT Worldwide Logistics, INC. is seeking a Manager, Regional Service Delivery (Data Center - East Region) to lead end-to-end moves of high-tech products to data centers with a focus on white-glove execution and safety.

Responsibilities include rack installation, staging, and continuous process improvement while ensuring client satisfaction. Qualified candidates will have a Bachelor's degree and 6+ years in service delivery or data center operations, with strong leadership and knowledge of

Qualifications

Bachelor's degree required.
6+ years of experience in service delivery, logistics, or data center operations.
Proven expertise in managing high-value shipments and white-glove services.
Strong knowledge of rack installation and data center infrastructure.
Familiarity with ISO, OSHA, and TAPA standards.
Experience with risk assessment and site survey protocols.
Proficiency in project management tools and reporting systems.

Responsibilities

Oversee the secure and timely movement of high-value technology products to data centers across the West Coast.
Ensure compliance with transportation SOPs, chain-of-custody documentation, and liability coverage requirements and security protocols.
Coordinate with carriers and vendors to maintain service quality and mitigate risk.
Lead and support white-glove teams responsible for rack installation, delivery, staging, debris removal, and site cleanup.
Develop and maintain SOPs for white-glove and high-value deliveries; monitor service performance and drive improvements.
Act as primary client liaison during delivery and installation projects; ensure professional on-site conduct and timely updates.