Regional Data Center Operations Leader

JLL; Totowa (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

JLL seeks a leader for Critical Engineering Management (CEM) to oversee the JPMC account’s engineering services and critical environments management strategies. You will ensure delivery within agreed service levels, manage resources and coordinate with corporate real estate, IT and client teams to drive uptime and compliance across the portfolio.

You will oversee regional service delivery, implement process improvements, monitor KPIs, and provide reporting to senior leadership.

Responsibilities

• Support account in exceeding KPI targets by organizing objectives, measuring and reporting progress.
• Manage client engineering services activities, interface with Corporate Real Estate, ensure contract compliance and performance specs.
• Support financial performance; input to annual operating plan; manage plans/budgets and forecast expenditures.
• Provide HR operations support and employee development.
• Review regional metrics against account-wide metrics using analytics/tools to stay within goal parameters.
• Monitor cost savings and value add contributions; support strategic planning and identify savings opportunities.
• Develop portfolio strategies in regional planning teams and oversee timely implementation of plans.
• Interface and build strong relationships with stakeholders; ensure updates in systems and closeout compliance.
• Provide guidance on training and expectations to ensure process adherence; oversee critical infrastructure project development and commissioning.
• Maintain completeness of Business Continuity Plans including call trees and testing.
• Communicate situation status to Director and stakeholders to minimize downtime and maximize reliability.
• Ensure properties are operated, maintained and tested per applicable requirements and account standards.

Job description

JLL seeks a leader for Critical Engineering Management (CEM) to oversee the JPMC account’s engineering services and critical environments management strategies. You will ensure delivery within agreed service levels, manage resources and coordinate with corporate real estate, IT and client teams to drive uptime and compliance across the portfolio.

You will oversee regional service delivery, implement process improvements, monitor KPIs, and provide reporting to senior leadership.