Data Center Regional Operations Manager - NE

JLL; Totowa (NJ); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

JLL seeks a leader for Critical Engineering Management (CEM) to oversee the JPMC account’s engineering services and critical environments management strategies. You will ensure delivery within agreed service levels, manage resources and coordinate with corporate real estate, IT and client teams to drive uptime and compliance across the portfolio.

You will oversee regional service delivery, implement process improvements, monitor KPIs, and provide reporting to senior leadership.

Responsabilités

• Support account in exceeding KPI targets by organizing objectives, measuring and reporting progress.
• Manage client engineering services activities, interface with Corporate Real Estate, ensure contract compliance and performance specs.
• Support financial performance; input to annual operating plan; manage plans/budgets and forecast expenditures.
• Provide HR operations support and employee development.
• Review regional metrics against account-wide metrics using analytics/tools to stay within goal parameters.
• Monitor cost savings and value add contributions; support strategic planning and identify savings opportunities.
• Develop portfolio strategies in regional planning teams and oversee timely implementation of plans.
• Interface and build strong relationships with stakeholders; ensure updates in systems and closeout compliance.
• Provide guidance on training and expectations to ensure process adherence; oversee critical infrastructure project development and commissioning.
• Maintain completeness of Business Continuity Plans including call trees and testing.
• Communicate situation status to Director and stakeholders to minimize downtime and maximize reliability.
• Ensure properties are operated, maintained and tested per applicable requirements and account standards.

Description du poste

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary:

Accountable for the overall success of Jones Lang LaSalle Critical Engineering Management (CEM) services for the JPMC account. Will oversee the implementation of all CEM processes and procedures to ensure regional compliance. Responsible for interpreting, communicating, and establishing engineering services and critical environments management strategies for supporting the JPMC account. Ensures the integration of all services and that they are delivered within agreed service levels. Provides oversight in all processes, field execution, including use of the corporate network and all platform tools, promoting and fostering relationships while serving as the key engineering services liaison for the client. Own local client relationships, implementation of services and financial success of the assigned portfolio in accordance with JPMC Corporation policies, procedures and standards. Ensures all resources, i.e. human, financial etc., are managed within the policies and procedures of Jones Lang LaSalle.

Responsibilities:

• Support account in exceeding annual Key Performance Measurement (KPI) targets by organizing objectives, measuring and reporting progress in a timely manner.
• Manage all client engineering services activities, which include maintaining interface with Corporate Real Estate personnel, ensuring contract compliance with all criteria and reaching all performance specifications.
• Support successful financial performance of the account; Provide input and justification to annual operating plan for assigned locations. Provides input and justification to multi-year and annual capital plan for assigned locations. Manage within approved plans/budgets while summarizing forecasted or unforeseen expenditures throughout the year. Reduce expenses by managing down associated operating costs with set PM Frequencies / standards while sustaining uptime integrity and minimize agreeable risk.
• Support applicable HR operations, staffing and employee development.
• Review regional metrics and compare against account wide metrics through the use of analytics or other tools provided by JPMC and Jones Lang Lasalle to ensure that the portfolio is being managed within goal parameters.
• Measure, monitor and report to Account Leaders cost savings and value add contributions of the team. Provide input and support to strategic planning initiatives and work with Director of Data Center Operations to identify saving opportunities.
• Participate in regional planning team to develop portfolio strategies.
• Oversees the timely and accurate implementation of strategic plans.
• Interface, collaborate and develop strong relationships with all stakeholders.
• Accountable for the accuracy and timely updates to all JPMC and Jones Lang Lasalle systems support tools.
• Support process owners and platform leaders with the implementation of training, educations and expectations to ensure teams adhere to all processes and procedures.
• Provide oversite and direction of development and approval of critical infrastructure project, planning guidelines, commissioning, and close-out. Work with key stakeholders to ensure compliance as related to proper closeout and commissioning requirements are being followed including the collections and archiving of all necessary critical documents. Ensure that key stakeholders are properly maintaining archives of drawings, schematics, equipment operations manuals, warranty documents and other critical information.
• Review and maintain the completeness of all Business Continuity Plans (BCPs) and ensure the teams are in place to support the program inclusive of call trees and contact information. Periodic testing to be completed.
• Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of critical emergencies (i.e. system failure, downtime; as frequent as weekly), including managing root cause analysis to avoid repeat failures or lapses in service delivery.
• Provide situation status updates, as required, to the Director of Data Center Operations, key customer stakeholders and suppliers to ensure effective application of resources to minimize equipment failures and maximize equipment reliability and up-time.
• Ensure all properties are operated, maintained and tested in accordance with local, state and national requirements overlayed by those required and expected of JPMC Corporation Account, ie, critical p