Regional CX Performance Coach

Avis Budget Group; Town of Florida (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis.

401(k) with company match

Employee discounts on Avis/Budget car

Employee Assistance Program

Job summary

Avis Budget Group is seeking a Manager, CX Operations to lead customer experience improvements across a regional network of locations in Florida. You will coordinate with Regional VPs, District Managers, and location teams to implement CX standards and drive measurable improvements in NPS and service recovery.

The role emphasizes field credibility, hands‑on coaching, and accountability for CX outcomes, reporting to the Sr. Director, CX Operations Enablement.

Qualifications

• Bachelor’s degree in Business, Operations, Customer Experience or related field.
• Strong analytical and problem‑solving skills with comfort using performance data to guide action.
• Willingness to travel extensively within the assigned region.

Responsibilities

• Monitor and evaluate location‑level CX performance and service standard compliance across the region.
• Own regional visibility into NPS, Google Reviews, complaints, and service recovery outcomes.
• Partner with field leaders to develop and execute performance improvement plans.
• Drive adoption of CX initiatives, technology, training, and best practices across the region.
• Conduct location reviews to identify gaps in execution and service standard adherence.

Skills

Analytical skills

Problem solving

Influence without authority

Travel willingness

Education

Bachelor’s degree in Business, Operations, Customer Experience

Job description

Avis Budget Group is seeking a Manager, CX Operations to lead customer experience improvements across a regional network of locations in Florida. You will coordinate with Regional VPs, District Managers, and location teams to implement CX standards and drive measurable improvements in NPS and service recovery.

The role emphasizes field credibility, hands‑on coaching, and accountability for CX outcomes, reporting to the Sr. Director, CX Operations Enablement.