Regional Customer Success Senior Manager (Remote)

Acuity Brands; Atlanta (GA); Remote; USD 120,000 - 182,000; Full time

Job summary

Acuity Brands seeks a dynamic leader for a remote position focused on customer service excellence. With a salary up to $181,200, you will engage with sales teams and lead initiatives improving customer experiences while fostering a collaborative and innovative work environment. This role demands strong communication, leadership, and analytical skills, offering ample opportunity for career advancement and impactful contributions to sustainability.

Benefits

Career advancement opportunities

Collaborative work environment

Remote work flexibility

Engagement in meaningful projects for sustainability

Qualifications

• 6-8 years in customer service and sales.
• 2+ years of people leadership.
• Experience in performance evaluation and service strategy development.

Responsibilities

• Understand and translate customer needs according to sales strategies.
• Partner with sales leadership and operations for efficient service delivery.
• Lead CX initiatives to enhance customer interactions.

Skills

Customer service

Sales

Leadership

Communication

Analytical skills

Education

Bachelor's degree

Tools

Analytics tools

Job description

Employer Industry: Industrial Technology

Why consider this job opportunity:
- Salary up to $181,200.00
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the United States
- Collaborative and innovative work environment focused on customer success
- Engage in meaningful projects that contribute to sustainability and energy efficiency
- Chance to lead initiatives that enhance customer experiences and operational efficiencies

What to Expect (Job Responsibilities):
- Understand and translate customer needs in your territory, aligning with sales strategies
- Partner with sales leadership and operations teams to ensure efficient service delivery
- Proactively address customer service needs and remove obstacles to achieving goals
- Analyze performance data and generate insights for operational reviews
- Lead CX initiatives to improve tools and processes for customer interactions

What is Required (Qualifications):
- Bachelor's degree or equivalent work experience or certifications
- 6-8 years of customer service, support, and sales experience
- 2+ years of people leadership and managing direct reports
- Solid understanding of the internal organization, industry specifics, and business strategies
- Superior communication and interpersonal skills

How to Stand Out (Preferred Qualifications):
- Experience in using analytics tools for performance evaluation
- Familiarity with customer feedback incorporation in service strategy development
- Demonstrated problem-solving and critical-thinking abilities
- Ability to remain calm and focused in stressful situations
- Willingness to travel regularly with customers based on business needs (25-50%)

#IndustrialTechnology #CustomerSuccess #RemoteWork #CareerGrowth #SustainabilityInitiatives #LeadershipOpportunity

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