Regional Customer Success Manager (Automotive) (Fully Remote)

Podium; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401k

Generous PTO

Paid parental leave

Fertility benefits

Life insurance

Disability coverage

Job summary

Podium is hiring a Customer Success Manager to own customer success and health for Automotive accounts, driving adoption and reducing churn. You will guide onboarding, monitor usage, and build trusted partnerships with our clients.

Work closely with customers to maximize platform value and achieve business goals, spotting upsell and cross-sell opportunities, and securing renewals. You will collaborate with sales, product, and support to ensure a premier customer experience.

Qualifications

• 1+ years in customer-facing SaaS roles.
• AI knowledge, strong communication, and problem-solving skills.
• Empathetic, results-driven, and collaborative.

Responsibilities

• Own customer success and health for Automotive accounts, driving adoption and mitigating churn.
• Partner with customers to maximize platform value and achieve business goals.
• Spot upsell/cross-sell opportunities and secure renewals.

Skills

AI knowledge

Communication

Problem solving

Empathy

Collaboration

Job description

• Own customer success and health for Automotive accounts, driving adoption and mitigating churn.
• Partner with customers to maximize platform value and achieve business goals.
• Spot upsell/cross-sell opportunities and secure renewals.

Requirements:

• 1+ years in customer-facing roles, preferably SaaS.
• AI knowledge, strong communication, and problem-solving skills.
• Empathetic, results-driven, and collaborative.
• Excellent medical, dental, vision, and 401k.
• Generous PTO, paid parental leave, and fertility benefits.
• Life insurance and disability coverage.

Podium

Podium brings AI Employees to local businesses to turn every conversation into revenue. Trusted by 60,000+ businesses, Podium has crossed $100M in AI Agent ARR and deploys 10,000 AI employees, with a culture focused on growth and high standards.