Regional Automotive CSM | Drive AI-Driven Growth

OpenKrill; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Open and transparent culture

Life insurance

Disability coverage

Paid maternity and paternity leave

Fertility benefits

Generous vacation time

401k Plan

Podium swag

Job summary

Podium is seeking a Regional Customer Success Manager to own the success and health of a segment of Automotive customers nationwide. You will develop strategies to increase engagement and mitigate churn, partnering with portfolio clients to maximize value from Podium’s Interaction Management platform.

You will travel 35–40% and collaborate with cross-functional teams to ensure customers achieve business goals and renewals.

Qualifications

• 1+ years in a customer-facing role such as Customer Success Manager, Account Manager, or Client Services Manager in SaaS.
• Working knowledge of AI technologies (LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
• Strong communication and interpersonal skills with the ability to build rapport with customers at all levels.
• Excellent problem-solving and analytical abilities to address customer challenges effectively.
• Technically adept and able to grasp complex software concepts quickly.
• Empathetic and customer-centric mindset focused on driving customer success.
• Results-driven with a focus on meeting retention goals and customer satisfaction.

Responsibilities

• Serve as the primary post-sales point of contact for a variety of small business customers.
• Utilize in-depth product and industry knowledge to drive adoption and utilization of Podium products.
• Help customers achieve maximum value from products and achieve business objectives.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Proactively engage with customers during renewals to secure renewals and drive retention.
• Develop understanding of each customer's objectives and challenges; conduct check-ins to assess satisfaction and opportunities for improvement.
• Act as the primary contact for inquiries, issues, and escalations; address challenges to ensure a seamless experience.
• Develop strong relationships with customers and become a trusted advisor; relay feedback to product/engineering teams.

Skills

Customer success

SaaS experience

Communication skills

Relationship building

Problem solving

Cross-functional collaboration

Tech-savvy

Tools

CRM software

AI/Automation tools

Job description

Podium is seeking a Regional Customer Success Manager to own the success and health of a segment of Automotive customers nationwide. You will develop strategies to increase engagement and mitigate churn, partnering with portfolio clients to maximize value from Podium’s Interaction Management platform.

You will travel 35–40% and collaborate with cross-functional teams to ensure customers achieve business goals and renewals.