Director, AI-Driven Customer Intelligence & Platforms

Vertex, Inc.; Pennsylvania; Hybrid; USD 157,900 - 205,400; Full time

Job summary

Vertex seeks a Director of Digital Customer Success Services to shape AI-powered strategies across onboarding, adoption, renewal, and expansion. You will drive intelligent automation, customer intelligence, and community programs while governing Gainsight and related platforms.

Leverage deep AI and data governance expertise to deliver scalable, data-driven customer success outcomes, align cross-functional teams, and implement an enterprise platform roadmap."

Qualifications

• Deep expertise in AI, machine learning, intelligent automation, and data governance.
• Experience with enterprise AI adoption, CX platforms, and customer success technologies.

Responsibilities

• Define and execute the strategy for Digital Customer Success Services, aligning AI and automation with business goals.
• Lead governance of Vertex's CSS technology ecosystem including Gainsight, data integrations, and AI capabilities.

Job description

Vertex seeks a Director of Digital Customer Success Services to shape AI-powered strategies across onboarding, adoption, renewal, and expansion. You will drive intelligent automation, customer intelligence, and community programs while governing Gainsight and related platforms.

Leverage deep AI and data governance expertise to deliver scalable, data-driven customer success outcomes, align cross-functional teams, and implement an enterprise platform roadmap."