Regional Customer Success Advocate

Mazak Corporation; Houston (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

Mazak Corporation is seeking a Customer Service Advocate to strengthen the Southwest Region by acting as a liaison between the service team and customers. The role focuses on improving the customer experience and internal support for the service team, including case management in D365 and timely communication with customers.

The ideal candidate will have strong customer service skills, experience with Microsoft Office and D365, and the ability to multitask in a fast-paced environment across

Qualifications

• Customer service experience required.
• Proficient in Microsoft Office.
• Experience with D365 and accounts receivable is a plus.
• Ability to multi-task and work in a team.

Responsibilities

• Answer initial Service department calls and transfer technical issues.
• Support the Region in system usage and training.
• Follow up with customers on upcoming appointments and surveys.
• Monitor the regional service email inbox and coordinate with Export for registrations.
• Assist in field service coordination and invoicing for service billing.

Skills

Customer service

Microsoft Office

Accounts Receivable

Multi-tasking

Attention to detail

Time management

Teamwork

Education

High School Diploma or GED

Tools

D365

Job description

Mazak Corporation is seeking a Customer Service Advocate to strengthen the Southwest Region by acting as a liaison between the service team and customers. The role focuses on improving the customer experience and internal support for the service team, including case management in D365 and timely communication with customers.

The ideal candidate will have strong customer service skills, experience with Microsoft Office and D365, and the ability to multitask in a fast-paced environment across